Brittney Taylor
Groundswell
Phoenix,AZ
14
years of professional experience
Dynamic professional with over 3 years of experience in phone-based roles including appointment setting, canvassing, and customer service. Proven aptitude in securing commitments, managing details, and maintaining strong interpersonal communication. Reliable and organized, adept at scheduling and follow-up, ensuring efficiency and positive client interactions.
Work History
Political Canvasser
2 Years 5 Months- Initiated contact with community members through door-to-door and hotspotting methods, effectively communicating campaign messages and building rapport
- Led a team of canvassers to gather signatures for ballot initiatives, demonstrating leadership and organizational skills
- Registered voters and collected signatures to support candidates and issues, ensuring accurate data collection and follow-through
- Represented the campaign as the public face and voice, maintaining professionalism and clear communication throughout outreach efforts
Transportation Coordinator
3 Years 4 Months- Coordinated transportation logistics to optimize delivery schedules and reduce delays.
- Managed vendor relationships to ensure compliance with contractual obligations and service standards.
- Implemented tracking systems for shipments, enhancing visibility and accountability in operations.
- Developed process improvements that increased efficiency in dispatching and route planning.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
Receptionist
1 Year 1 Month- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating efficient information flow and collaboration.
- Streamlined office procedures to enhance workflow efficiency and reduce response times for client inquiries.
- Trained new staff on reception protocols, fostering a supportive environment for team development.
- Delivered exceptional customer service by addressing client needs promptly and professionally during high-traffic periods.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
Appointment Setter
1 Year 1 Month- Developed and maintained strong relationships with potential clients through effective communication.
- Conducted thorough research to identify target markets and generate quality leads.
- Utilized CRM systems to track appointments, ensuring accurate data management and follow-ups.
- Collaborated with sales team to refine outreach strategies and improve lead conversion rates.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
Performance Coach
2 Years 2 Months- Developed personalized performance improvement plans for team members to enhance productivity and morale.
- Conducted regular one-on-one coaching sessions to identify strengths and areas for development.
- Analyzed performance metrics to assess individual and team effectiveness, driving targeted training initiatives.
- Implemented feedback loops to ensure continuous communication between staff and management, fostering a collaborative environment.
- Applied training techniques to improve performance both in competitive play.
Staffing Assistant
2 Years 2 Months- Coordinated staffing schedules to optimize workforce efficiency and meet client demands.
- Assisted in onboarding processes, ensuring compliance with company policies and employee documentation.
- Managed applicant tracking system to streamline candidate sourcing and improve hiring timelines.
- Developed training materials to enhance staff performance and ensure adherence to industry standards.
- Facilitated communication between management and staff, addressing concerns and fostering a positive work environment.
- Provided exceptional customer service to both clients and candidates throughout the entire staffing lifecycle.
- Built strong relationships with hiring managers to better understand their staffing needs and deliver tailored solutions.
Education
High School Diploma
- Cosmetology
Skills
Issue awareness
Community engagement
Campaign strategy
Client relationship building
Customer service
Problem-solving abilities
Excellent communication
Critical thinking
Detail-oriented
Microsoft office
Self motivation
Coaching and mentoring
Timeline
Political Canvasser
Groundswell
03.2024 - CurrentRead More
Transportation Coordinator
Allegiance Staffing Agency
04.2019 - 08.2022Read More
Receptionist
Kelly Staffing
02.2018 - 03.2019Read More
Appointment Setter
LogiCall Marketing
12.2016 - 01.2018Read More
Performance Coach
Integrity Staffing for Amazon
10.2014 - 12.2016Read More
Staffing Assistant
Hospitality Staffing Solutions
06.2012 - 08.2014Read More
Alhambra H.S.
High School Diploma
Read More
Empire Beauty School
from Cosmetology
Read More