Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Key Achievements
Generic

Brittney Teague

Longview,TX

Summary

Dedicated and results-driven Service Center Manager with progressive leadership experience at Valvoline. Proven ability to lead teams, improve operations, and deliver exceptional customer service. Skilled at developing employees, streamlining processes, and driving store performance. Seeking to contribute expertise in leadership, operations, and customer satisfaction to a company that values growth, innovation, and team success.

Overview

2
2
years of professional experience

Work History

Service Center Manager (SCM)

Valvoline
08.2025 - Current
  • Increased Average Ticket by $7.35
  • Increased SSS% from -6% to 2.3%
  • 1 ASCM Promotion & 2 Senior technician promotions
  • Analyzed customer feedback to enhance service offerings and address areas for improvement.
  • Promoted a positive work culture by fostering open communication channels among team members.

Service Center Manager (SCM)

Valvoline
02.2025 - 08.2025
  • Increased Average ticket by $6.00
  • Increased car count by 5.1 OCPD
  • Increased SSS% from -10% to +12.2%
  • 1 Senior Technician, 2 ASCM promotions, 2 R1 Promotions
  • Mentored employees, supporting career growth into management positions.

Assistant Store Manager (ASCM)

Valvoline Instant Oil Change
01.2024 - 02.2025

Education

High School Diploma -

Bates Technical College
Tacoma, WA

Skills

  • Leadership & Talent Development
  • Customer Service Excellence
  • Inventory & Scheduling Management
  • Operational Efficiency & Process Improvements
  • Sales & Performance Goals Achievement
  • Team Training & Mentorship

Accomplishments

  • Participated in an Ambassador trip to Shreveport, LA
  • First SCM to pilot NTF Guest
  • Participated in an Ambassador trip to Texarkana
  • FY25 Max Horsepower winner
  • FY25 King of cars
  • Mentor to 1 other SCM
  • Apart of the Future Leadership group with my MM

Timeline

Service Center Manager (SCM)

Valvoline
08.2025 - Current

Service Center Manager (SCM)

Valvoline
02.2025 - 08.2025

Assistant Store Manager (ASCM)

Valvoline Instant Oil Change
01.2024 - 02.2025

High School Diploma -

Bates Technical College

Key Achievements

  • Successfully promoted team members from CSR to Assistant Manager, and from Assistant Manager to potential Store Manager roles.
  • Consistently exceeded operational and customer service targets.
  • Recognized for strong leadership, employee development, and commitment to excellence.

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