Amanda Lingenfelser

Enterprise facing leader responsible for translating organizational priorities into scalable programs, learning experiences, change strategies, and operational frameworks across a portfolio of approximately 25 properties. Partner with senior leadership, regional leaders, operations, accounting, commercial teams, and external partners to drive adoption, strengthen employee experiences, develop talent, and improve organizational effectiveness.

• Led enterprise technology transformation and activation strategy across 23 properties, replacing fragmented workflows through a phased implementation that progressed from pilot in October 2025 to full portfolio deployment by February 2026.
• Built a multi-phase adoption strategy in partnership with internal stakeholders and a Yardi specialist, including LMS based pre-learning, formal system training, onsite pilot support, post launch meeting, monthly roundtables, and on-demand learning resources.
• Drove sustained adoption across the portfolio, contributing to a significant reduction in implementation resistance and establishing internal enterprise that reduced reliance on external Yardi troubleshooting.
• Serve as a trusted advisor and Yardi Elevate subject matter expert to onsite teams, regional leaders, VPs, and executives, translating leadership objectives and system capabilities into practical workflows and scalable operations solutions.
• Reduced external consulting dependency from 80%+ of Yardi multifamily troubleshooting to nearly zero, by building internal problem solving capability and repositioning outside consultants toward higher-value system build out projects.
• Designed a culture centered onboarding framework that translates the company values and core traits into tangible employee experiences, milestone based learning activities, and manager led reinforcement.
• Modernized portfolio policy and procedure audit by removing obsolete measures automated through CRMIQ and realigning KPIs with current operations priorities and risks, including file compliance and delinquency.
• Built scalable learning and leadership infrastructure including Sales 101, Mentor Training, Resident Experience Training, Skills Studium and peer-led quarterly huddles that strengthen facilitation, communication, and leadership capabilities.
• Recruit, train, and develop 15-20 person internal mentor network which extends learning capability into the field and provides employees with accessible peer support, coaching, and development.

Led learning, talent, onboarding, and employee experiences initiatives across a multi-property organization, partnering with leadership and onsite teams to strengthen culture, build employee capability, improve hiring practices, and create more consistent team experiences.

• Designed a structured recruiting workflow spanning resume review, candidate outreach, initial interviews, hiring manager coordination, offer preparation, and Paylocity onboarding, creating greater consistency across the employee entry experience.
• Developed comprehensive new-hire onboarding resources that translated organizational expectations, systems, processes, and role requirements into practical tools employees could use from day one.
• Designed and facilitated quarterly portfolio meetings and team building experiences focused on employee connection, collaboration, empowerment, delegation, and shared learning,

• Collaborated on deferred payment training in response to emerging operational needs during the onset of Covid-19.

• Supported property transitions and operational integration across three communities, training onsite teams on company processes and management expectations.