Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Hi, I’m
Brittney Towner
Oceanside,CA
Summary
Overview
10
years of professional experience
Work History
North County Janitorial Supply Store
Receptionist Clerk
06.2009 - 08.2015
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed multiple tasks and met time-sensitive deadlines.
Justice Tween Brands
Team Lead Sales Associate
11.2007 - 08.2012
Job overview
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Participated in store meetings and product training sessions to understand and sell items.
- Performed inventory control procedures to manage stock.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and provided product advice to increase sales.
- Contributed to team objectives in fast-paced environment.
Justice Tween Brands
Sales Associate
07.2005 - 08.2009
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.0
Education
Miracosta CollegeOceanside, CA
No Degree from Business Administration
University Overview
Vista High SchoolVista, CA
High School Diploma
06.2005
University Overview
Skills
- Telephone Skills
- Dictation and Transcription
- Office Supplies and Inventory
- Billing and Payment Processing
- Office Administration
- Exceptional Attention to Detail
- Mail Handling
- Organization Skills
- Flexible Hours
- Available Nights, Weekends and Holidays
- Excellent Written and Verbal Communication
- Retail Effectiveness
- Meeting Sales Goals
Timeline
Receptionist Clerk
North County Janitorial Supply Store
06.2009 - 08.2015
Team Lead Sales Associate
Justice Tween Brands
11.2007 - 08.2012
Sales Associate
Justice Tween Brands
07.2005 - 08.2009
Miracosta College
No Degree from Business Administration
Vista High School
High School Diploma
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