Brittney Tracy
Ridgefield,WA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
20
20
years of professional experience
Work History
REGION SUPERVISOR, PUMP SALES
Tandem Diabetes (Remote)
02.2021 - Current
- Manage a team of 10-14 to ensure proper document collection and authorization, maintaining timely patient qualification
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Hold regular 1:1s and team meetings to offer support and review sales metrics and other data.
- collaborate with RSM'S and territory managers across 3 regions
- Project management (automation team, SWR and FEP pilot) central float team scheduler
AREA SALES MANAGER & MEDIA SPECIALIST
The Reflector Newspaper (Battle Ground, WA.)
08.2018 - 02.2021
- Lead sales team to consistently exceed monthly and stretch sales goals
- Analyze sales reports to determine trends and increase sales through creative marketing strategizing
- Meet and follow-up with clients in-person, over email and phone
- Developed and maintained positive business relationships with clients
- Assist clients with message and ad design.
TRAINING & SUPPORT SPECIALIST
Dental Service, LLC. (Vancouver, WA.)
12.2015 - 02.2018
- Developed & presented company-wide Electronic Health Record and CRM training
- Assisted with transitioning 10 clinics from Eaglesoft to Open Dental
- On-boarded new employees with software training, and provided technical support to all staff
- Reviewed reports to ensure compliance with Oregon measures
- Responsible for transferring all charting, verifying and entering insurance for over 10,000 patients.
OPERATIONS MANAGER
Buckys Pizza
01.2014 - 03.2015
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained relationships with external vendors and suppliers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
SALES/CUSTOMER RETENTION SPECIALIST
Charter Communications, Spectrum
10.2007 - 06.2009
- Worked in a call center environment selling new lines of business and retaining existing customers
- Met customer call guidelines for service levels, handle time and productivity.
- Top seller award and sold most wire maintenance
- met monthly goals by upselling and retaining customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Adhered to appropriate legal scripting when required.
MEDICAL ASSISTANT
The Vancouver Clinic (Vancouver, WA.)
11.2004 - 08.2005
- Obtained vitals and assisted providers with various procedures in a clinic specializing in Obstetrics and Gynecology
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
BS in Health Administration -
Warner Pacific University
Portland, OR12.2019
Associate in Medical Assisting -
Heald College
Portland, OR01.2005
Skills
- Staff Management
- Data Analytics
- CPR, BLS & HIV Training
- Project Management
- Customer Service
- Epic, Microsoft, Open Dental and Eaglesoft experience
- Training and mentoring
- Process Monitoring and Improvement
Timeline
REGION SUPERVISOR, PUMP SALES
Tandem Diabetes (Remote)
02.2021 - Current
AREA SALES MANAGER & MEDIA SPECIALIST
The Reflector Newspaper (Battle Ground, WA.)
08.2018 - 02.2021
TRAINING & SUPPORT SPECIALIST
Dental Service, LLC. (Vancouver, WA.)
12.2015 - 02.2018
OPERATIONS MANAGER
Buckys Pizza
01.2014 - 03.2015
SALES/CUSTOMER RETENTION SPECIALIST
Charter Communications, Spectrum
10.2007 - 06.2009
MEDICAL ASSISTANT
The Vancouver Clinic (Vancouver, WA.)
11.2004 - 08.2005
BS in Health Administration -
Warner Pacific University
Associate in Medical Assisting -
Heald College
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