Brittney Underwood
Daphne,AL
Summary
Dynamic sales leader with a proven track record at Family Dollar, enhancing customer engagement and driving sales through strategic decision-making and effective training programs. Skilled in operational efficiency and team leadership, I consistently achieved sales targets while fostering strong customer relationships and mentoring staff to excel in service excellence.
Overview
8
8
years of professional experience
Work History
Manager, Sales and Customer Support
Family Dollar
Foley, AL
04.2022 - 08.2024
- Led sales team to enhance customer engagement and support initiatives.
- Developed training programs for staff to improve service quality and efficiency.
- Implemented feedback mechanisms to identify customer needs and tailored solutions.
- Streamlined operational processes to reduce response times and increase customer satisfaction.
- Analyzed sales data to drive strategic decisions and optimize product offerings.
- Coordinated cross-departmental collaboration to address customer inquiries effectively.
- Mentored team members on best practices in sales techniques and customer service excellence.
- Established performance metrics to monitor progress and ensure alignment with business goals.
- Increased sales by developing and implementing effective sales strategies.
Sales Associate
Harbor Freight
Foley, AL
03.2016 - 09.2020
- Enhanced customer experience through effective product knowledge and personalized service.
- Managed inventory levels to ensure optimal stock availability and minimize loss.
- Trained new sales associates on store policies, procedures, and customer engagement techniques.
- Implemented promotional displays to increase product visibility and drive sales.
- Collaborated with team members to achieve weekly sales targets and improve overall performance.
- Developed strong relationships with repeat customers, fostering loyalty and retention.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Science - Nursing
Coastal Alabama Community College
Bay Minette, ALGED -
Coastal Alabama Community College
Bay Minette, ALSkills
- Sales strategy development
- Customer engagement
- Team leadership
- Training program design
- Inventory management
- Customer relationship management
- Operational efficiency
- Conflict resolution
- Staff mentoring
- Cash handling accuracy
- Strategic decision-making
- Brand representation
- Multitasking capacity
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Manager, Sales and Customer Support
Family Dollar
04.2022 - 08.2024
Sales Associate
Harbor Freight
03.2016 - 09.2020
Associate of Science - Nursing
Coastal Alabama Community College
GED -
Coastal Alabama Community College