Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Brittney Walls

Work History

Client Service Representative

Lighthouse Bank
Santa Cruz, California
03.2014 - 04.2014
  • Assisted clients with account inquiries and transaction requests.
  • Provided information on bank products and services to customers.
  • Handled customer complaints and resolved issues effectively.
  • Conducted routine follow-ups to ensure customer satisfaction levels.
  • Audited customer account information to identify issues and develop solutions.
  • Verified accuracy of data entered into company systems.
  • Created detailed notes in customer profiles to keep track of conversations and requests.

Education

Google UX Design Certificate -

Skills

  • Above the fold
  • Accessibility
  • Advertising agencies
  • Affinity
  • Affinity diagram
  • Aggregated empathy maps
  • Alternative text (alt text)
  • Apprenticeships
  • Assets
  • Assistive technology
  • Asymmetrical layout
  • Back-end developer
  • Basic grid
  • Bias
  • Big picture storyboard
  • Brand Identity
  • Borders
  • Box layout
  • Budget estimate
  • Call-to-action (CTA)
  • Cards
  • Carousels
  • Case study
  • Close-up storyboard
  • Color modification
  • Common region
  • Competitive audit
  • Complementary
  • Confirmation Bias
  • Consistency
  • Containment
  • Context
  • Continuity
  • Conversion rate
  • Corporation
  • Curb cut
  • Curb cut effect
  • Customizable text
  • Database model
  • Deceptive patterns
  • Dedicated mobile app
  • Define
  • Design agency
  • Design critique session
  • Design research
  • Design Sprint
  • Design system
  • Design thinking
  • Digital literacy
  • Direct competitors
  • Dividers
  • Domain
  • Dopamine
  • Edge case
  • Elements
  • Empathize
  • Empathy
  • Empathy map
  • Emphasis
  • Entry-level job
  • Equality
  • Equity-focused design
  • F-shape layout
  • Facilitator
  • False consensus bias
  • Featured image layout
  • Feedback
  • Feedback loops
  • Fidelity
  • Fill
  • Focal point
  • Font
  • Foundational research
  • Framework
  • Friendliness bias
  • Front-end developer
  • Generalist
  • Gestalt Principles
  • Gesture
  • Goal statement
  • Graceful degradation (top-down designing)
  • Graphic designers
  • Grid of cards layout
  • Hamburger menus
  • Happy path
  • Heading
  • Hierarchy
  • Hierarchical model
  • High-fidelity (hi-fi)
  • High-fidelity prototypes
  • Hypothesis statement
  • Iconography
  • Ideate
  • Ideation
  • Implicit bias
  • Inclusive design
  • Indirect competitors
  • Information architecture (IA)
  • Initial focus
  • Insight
  • Interaction designers
  • Interactivity
  • Internship
  • Interviews
  • Iterate
  • Iteration
  • Key Performance Indicators (KPIs)
  • Key terms
  • Landmarks
  • Layout
  • Layout grid
  • Lorem ipsum
  • Low fidelity (lo-fi)
  • Low-fidelity prototypes
  • Matrix model
  • Mental models
  • Methodology
  • Mobile-first philosophy
  • Mockup
  • Motion
  • Motion designers
  • Multi-column layout
  • Navigation
  • Negative (white) space
  • Next Billion Users (NBU)
  • Non-Disclosure Agreement (NDA)
  • Notetaker
  • Pain points
  • Payment schedule
  • Peer reviews
  • Persona
  • Personal brand
  • Personally Identifiable information (PII)
  • Platform
  • Portfolio
  • Post-launch research
  • Presentation
  • Presenter
  • Primacy bias
  • Primary research
  • Problem statement
  • Product
  • Product designer
  • Product goal statement
  • Production designers
  • Progressive enhancement (bottom-up designing)
  • Project background
  • Project stakeholders
  • Proportion
  • Proposal
  • Prototype
  • Proximity
  • Qualitative research
  • Quantitative research
  • Recency bias
  • Representative sample
  • Research report
  • Research study
  • Responsive web app
  • Responsive web design
  • Retrospective
  • Reviewier
  • Scale
  • Scalable
  • Scope creep
  • Scope of work
  • Screen reader
  • Screener survey
  • Second round of interviews
  • Secondary research
  • Sensitive Personally Identifiable Information
  • Serial position effect
  • Shadows
  • Similarity
  • Single column layout
  • Sitemap
  • Social desirability bias
  • Specialist
  • Speech to text
  • Spreadsheet note-taking
  • Sprint Brief
  • Startup
  • Statement of Work
  • Storyboard
  • Sunk cost fallacy
  • Surveys
  • Switch device
  • System Usability Scale (SUS)
  • T-shaped designer
  • Test
  • The human factor
  • Tiered layer cake layout
  • Time on task
  • Traversal order
  • Typography
  • Typographic hierarchy
  • Typeface
  • Type classification
  • Unity
  • Universal design
  • Usability study
  • Use of navigation vs search
  • User
  • User-centered design
  • User error rates
  • User experience
  • User flow
  • User group
  • User interface (UI) designer
  • User journey
  • User story
  • UX designers
  • UX engineers
  • UX program managers
  • UX research
  • UX researchers
  • UX writers
  • Value proposition
  • Variety
  • Visual balance
  • Visual design
  • Visual designer
  • Visual weight
  • Voice control
  • Vulnerable populations
  • WCAG
  • WebAIM
  • Web Content Accessibility Guidelines (WCAG)
  • Wireframe
  • Z-shape layout

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

Remote

Salary Range

$0/hr - $1000/hr

Timeline

Client Service Representative

Lighthouse Bank
03.2014 - 04.2014

Google UX Design Certificate -

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Brittney Walls