Teresa Maglasang
Beaverton,OR
Summary
Dynamic Client Service Representative with a proven track record at Hillsboro Medical Center, excelling in customer support and client relations. Committed to delivering exceptional service under pressure.
Overview
16
16
years of professional experience
Work History
Client Service Representative
Hillsboro Medical Center
04.2019 - Current
- Conducted regular audits of client files, ensuring compliance with organizational policies.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Phlebotomist
Providence Regional Medical Center
02.2010 - 12.2017
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified patients' identification for proper sample collection.
Education
Bachelor of Science - Elementary Education
Saint Martin's University
LaceyCertificate of Technical Studies - Phlebotomy
Pima Medical Institute
Redmond, WASkills
- File management
- System documentation
- Data entry
- Administrative and office support
- Computer skills
- Calm and professional under pressure
- Professional telephone demeanor
- Customer data confidentiality
- Call documentation
Timeline
Client Service Representative
Hillsboro Medical Center
04.2019 - Current
Phlebotomist
Providence Regional Medical Center
02.2010 - 12.2017
Bachelor of Science - Elementary Education
Saint Martin's University
Certificate of Technical Studies - Phlebotomy
Pima Medical Institute