Brittney WHITEHEAD
Pensacola,FL
Summary
Recent University graduate with 2-year experience in related field of study. Seeking Master level education to develop higher level of education for relationships with clients. Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in child case management. Respectful and compassionate professional offering 5-year background serving community by providing guidance for clients in need.
Overview
5
5
years of professional experience
Work History
Navigator Social Worker
Children's Home Society Of Florida
Pensacola, Florida
01.2022 - Current
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Explained medical care options to help families make informed healthcare decisions.
- Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Child Welfare Case Manager
Families First Network
Pensacola, FL
06.2021 - 01.2022
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Completed numerous visitations to check on children, families and home environments.
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Acted as advocate for children in court settings.
- Created and updated systems of organization for case service plans and court reports.
- Established parental eligibility through frequent meetings and reviewing information.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Beauty Advisor
Ulta Cosmetics
Pace, FL
11.2020 - 06.2021
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific hair and beauty products to meet individual customer needs.
Beauty Advisor
Sephora Inside JCPenney
Pensacola, FL
10.2018 - 11.2020
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Gym Receptionist
Jackson Hospital
Marianna, FL
04.2017 - 06.2018
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Referred unresolved customer issues to management for further investigation.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Education
Bachelor of Arts - Psychology, Minor Social Welfare
The University of West Florida
Pensacola, FL12.2020
Associate of Arts - Psychology
Chipola College
Marianna, FL06.2018
Skills
- Educational Support
- Mental Health Training
- Crisis Intervention
- Therapeutic Services
- Treatment Planning
- Child Development
- Risk Assessment
- Home Visits
- Referrals and Networking
- Resource Navigation
Timeline
Navigator Social Worker
Children's Home Society Of Florida
01.2022 - Current
Child Welfare Case Manager
Families First Network
06.2021 - 01.2022
Beauty Advisor
Ulta Cosmetics
11.2020 - 06.2021
Beauty Advisor
Sephora Inside JCPenney
10.2018 - 11.2020
Gym Receptionist
Jackson Hospital
04.2017 - 06.2018
Bachelor of Arts - Psychology, Minor Social Welfare
The University of West Florida
Associate of Arts - Psychology
Chipola College
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