Brittney Whitehead
Nashville,TN
Summary
Nine years of industry experience and leadership positions in F.O.H, B.O.H, mixology, and administrative operations.
Overview
6
6
years of professional experience
Work History
Bartender and Server
Gaylord Opryland Hotel
12.2023 - Current
- Taught and described wine and spirit pairings to guests.
- Cultivated strong relationships with repeat customers, engaging in personalized conversation and memorizing drink orders to promote loyalty.
- Helped management design drink menus.
- Set a welcoming tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Bartender
Club Space
10.2022 - 11.2023
- Utilized my passion for creating unique and memorable experiences for guests at our club.
- Perfected quick service mixology.
- Created an entertaining space for guests to relax and enjoy the bars atmosphere so they would stay longer.
- Decorated and made attractive bar displays.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
The Palm
09.2021 - 03.2022
- Delivered personalized fine dining service and strengthened interpersonal communication and descriptive techniques.
- Gained knowledge of wine and food pairings, and the history of fine wines from professional sommeliers.
- Perfected cocktail crafting for cuisine pairings to ensure an excellent and memorable dining experience for our guests.
- Served banquets and REOs along side one other coworker.
- Assisted and trained teammate servers and bartenders to warmly and professionally deliver our cuisines and to anticipate the guests needs before they have to ask.
Server
The Cheesecake Factory
01.2019 - 09.2021
- Learned excellent dessert presentation for our 35 different cheesecakes.
- Described in detail the different sections of our 23 page menu, and made recommendations from the over 250 entrees made from scratch everyday.
- Consistently exceeded dessert sales expectations and made the top sales list.
- Trained new hires, and taught them to ensure prompt, detail-oriented, customer service while anticipating the guests needs.
- Served a high volume of guests each shift and was entrusted with important clients and V.I.P. guests.
Education
Associate In Psychology - Psychology, Chemistry
North Shore CC
Boston, MA05.2021
High School - undefined
Mcgavock High School
Nashville, TN05.2017
Emergency Medical Technician -
North West Shoals CC
Florence, AL2016
Certified Nursing Assistant -
North West Shoals
Florence, AL2016
Skills
- Marcus Torrey
Director of Restaurants, Gaylord Marriott Resorts
Nashville, TN
629-220-9701
- Dean Feddaoui
Director of Mixology, Gaylord Marriott Resorts
Nashville, TN
917-975-7978
- Anita Lamartina
Bar Manager, Club Space
Miami, FL
720-926-6523
- Caitlyn Leyene
Bar Manager, Bit Bar Salem
Salem, MA
978-888-5923
Timeline
Bartender and Server
Gaylord Opryland Hotel
12.2023 - Current
Bartender
Club Space
10.2022 - 11.2023
Server
The Palm
09.2021 - 03.2022
Server
The Cheesecake Factory
01.2019 - 09.2021
High School - undefined
Mcgavock High School
Associate In Psychology - Psychology, Chemistry
North Shore CC
Emergency Medical Technician -
North West Shoals CC
Certified Nursing Assistant -
North West Shoals
Similar Profiles
Thomas VadaszThomas Vadasz
Assistant Banquet Manager at Gaylord Opryland Resort & Convention CenterAssistant Banquet Manager at Gaylord Opryland Resort & Convention Center
Fanilo RANDRIAMANALINAFanilo RANDRIAMANALINA
CULINARY INTERN at GAYLORD OPRYLAND Resort and Covention Center a Marriott HotelCULINARY INTERN at GAYLORD OPRYLAND Resort and Covention Center a Marriott Hotel
BESHOY SAYEDBESHOY SAYED
Banquet Bartender at Gaylord Opryland Resort & Convention CenterBanquet Bartender at Gaylord Opryland Resort & Convention Center
Lydia AbsarLydia Absar
Overnight Kitchen Production Manager at Five Daughters BakeryOvernight Kitchen Production Manager at Five Daughters Bakery
Caroline UppCaroline Upp
Commercial Account Manager at Dell TechnologiesCommercial Account Manager at Dell Technologies