To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Darby Owen
The Colony,TX
Summary
Overview
2
years of professional experience
Work History
Angelina’s Don Francisco’s Mexican Cantina
Bartender Server
05.2023 - Current
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Chewy.com
Customer Service Representative
09.2021 - 09.2023
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Amarillo High SchoolAmarillo, TX
05.1996
University Overview
- Honoree of [Honor Name]
Skills
Worked remotely previously
Utilizes Slack to stay in touch with team and management
Dog/ animal enthusiasts
RingCentral
Timeline
Bartender Server
Angelina’s Don Francisco’s Mexican Cantina
05.2023 - Current
Customer Service Representative
Chewy.com
09.2021 - 09.2023
Amarillo High School
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