Brittney Williams
Savannah,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Resolution Specialist, Fraud Operations
Walmart
06.2023 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Resolution Coordinator III
Walmart
12.2022 - Current
- Delivered customer support to high call load each shift.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supports customers with live contact-related questions
Store Manager
Steamline Dry Cleaner
01.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Front End Supervisor
Kroger
03.2018 - 05.2020
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Assistant Store Manager
Dollar Tree
09.2016 - 05.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC06.2026
Skills
- Flexible and Adaptable
- Self-Motivated
- Excellent Communication
- Good Telephone Etiquette
- G-Suite
- Decision-Making
- Critical Thinking
- Good Work Ethic
- Conflict Resolution
- Reliable & Trustworthy
Timeline
Resolution Specialist, Fraud Operations
Walmart
06.2023 - Current
Resolution Coordinator III
Walmart
12.2022 - Current
Store Manager
Steamline Dry Cleaner
01.2021 - Current
Front End Supervisor
Kroger
03.2018 - 05.2020
Assistant Store Manager
Dollar Tree
09.2016 - 05.2020
Bachelor of Science - Information Technology
Strayer University
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