Open To Work
Hi, I’m
Brittney Williams
front desk agent
Minneapolis,USA
It is never too late to be what you might have been.
George Eliot
Work Preference
Summary
Compassionate and dedicated Personal Care Assistant with over 12 years of experience providing exceptional patient care in diverse healthcare settings. Proven expertise in collaborating with healthcare professionals to develop personalized care plans that prioritize comfort and well-being, along with strong skills in vital signs monitoring, medication administration, and infection control protocols. Recognized for enhancing quality of life through empathetic interactions and consistently receiving positive feedback from patients. Additionally, a seasoned hospitality professional with a robust background in customer service, adept at managing guest inquiries while creating a welcoming atmosphere and demonstrating effective communication and problem-solving abilities.
Overview
13
years of professional experience
1
Certification
Work History
The CAMBRIA HOTELMinneapolis, MN
Front Desk Agent
12.2025 - Current
Job overview
- Provided attentive service during guest check-in, ensuring a warm and inviting reception for all visitors.
- Facilitated communication by overseeing incoming calls on a multi-line phone system, ensuring inquiries reached the correct personnel or messages were accurately recorded.
- Implemented systematic organization and maintenance of front desk area to facilitate efficient workflow.
- Managed check-in and check-out processes along with room assignments to deliver exceptional guest experiences.
Chambers HotelMinneapolis, MN
Front Desk Agent
04.2025 - 08.2025
Job overview
- Welcomed and registered guests, fostering a positive first impression and enhancing overall satisfaction.
- Coordinated check-in, check-out, and room assignment procedures to ensure seamless guest service.
- Coordinated with housekeeping team to ensure timely fulfillment of guest requests for amenities and services.
- Managed communication with event planners and organizers to ensure successful coordination of group bookings and special events.
Interim HealthCareGreenville, SC
PCA Personal Care Assistant
10.2024 - 03.2025
Job overview
- Managed logistics of patient transportation to appointments, prioritizing timely arrivals.
- Provided compassionate support to patients experiencing pain or distress to enhance their comfort and well-being.
- Engaged with healthcare professionals to synchronize care plans and optimize patient outcomes.
Powdersville Post AcuteEasley, SC
CNA Student
01.2025 - 02.2025
Job overview
- Mastered medical terminology, patient care techniques, and infection control protocols through rigorous certified nursing assistant training.
- Monitored vital signs and assisted with daily living activities, enhancing patient well-being in partnership with nursing staff.
- Maintained accurate patient records, tracking vital signs and condition changes to support timely medical responses.
- Monitored patient call lights and ensured timely support to meet individual needs and improve overall satisfaction.
AbbeycareSaint Paul, MN
PCA Personal Care Aide
09.2023 - 01.2025
Job overview
- Managed daily housekeeping responsibilities, ensuring cleanliness through effective laundry and meal preparation.
- Monitored and documented activities accurately, facilitating timely updates to healthcare professionals regarding patient condition changes.
- Coordinated efforts with healthcare team to develop and implement individualized care strategies.
Good Samaritan SocietyMinneapolis, MN
Caregiver
02.2021 - 12.2021
Job overview
- Implemented flexible scheduling solutions to enhance client satisfaction and service delivery.
- Engaged clients through active listening, ensuring empathetic communication and a deeper understanding of their needs.
- Assessed home environments and installed grab bars and non-slip mats to mitigate risks and promote safety.
- Implemented de-escalation strategies to effectively manage and reduce instances of agitation and aggression in individuals.
Always Best Care Senior ServicesEaston, PA
Caregiver
01.2013 - 12.2020
Job overview
- Developed and executed meal plans to meet diverse dietary needs and promote health.
- Engaged with nursing and medical personnel to oversee medication distribution, ensuring accuracy in dosages and adherence to safety protocols.
- Documented and communicated cases of suspected abuse or neglect to designated authorities, following established protocols for reporting.
- Developed and applied fall prevention measures to enhance workplace safety.
- Provided personalized support to residents to enhance overall comfort and quality of life.
- Organized and implemented assistance strategies for daily living tasks, prioritizing patient dignity and autonomy.
- Coordinated assistance with daily living tasks, prioritizing patient independence and dignity.
The Cleaning AuthorityEaston, PA
Cleaning Crew
01.2017 - 10.2020
Job overview
- Responded promptly to customer requests for additional cleaning services or special projects
- Implemented new cleaning techniques to improve efficiency and effectiveness of daily operations
- Followed specific instructions for handling delicate materials or surfaces during the cleaning process
- Communicated effectively with supervisors regarding any issues or concerns related to the job duties.
- Saved the company $1,000 a month in insurance by switching from company cars to personal vehicles and having partners with set driving days.
- Saved the company $5,000 more a month by researching all the equipment and finding the best quality but lowest cost in bulk.
- Ensured cleanliness and sanitation of residential properties according to company standards.
- Operated specialized cleaning equipment, including vacuums and pressure washers, to enhance efficiency.
Education
Project of eastonEaston, PA
GED from High school diploma or GED
12-2012
Skills
- Clinical observation
- Customer engagement
- Patient medication management
- Healthcare vocabulary
- Courteous phone handling
- Patient-centered dementia assistance
- Office equipment routine maintenance
- First aid
- Photocopying
- Appointment scheduling
- English
- Nursing home experience
- Infection Control Training
- Alzheimer's care
- ADLs
- Laundry
- Food safety
- Windows
- Critical Care Experience
- Telemarketing
- Cleaning
- Office experience
- PCA
- Customer service
- Cash handling
- Memory care
- Time management
- Conflict management
- HIPAA
- Office supply management
- Cooking
- Microsoft Excel
- Food service
- Working with people with autism
- Filing
- Computer skills
- Microsoft Outlook
- Assisted living
- Microsoft Word
- Food Preparation
- Scanning
- Hospitality
- File organization
- Home Care
- Supervising experience
- Hotel experience
- Faxing
- Nursing
- Resident's rights
- Experience with children
- Delivery driver experience
- Military
- Acute care
- Home health
- Foley catheter
- Commercial Cleaning
- Working with people with disabilities
- Typing
- Senior Care
- Management
- Hoyer Lift
- Microsoft Office
- Office management
- Communication skills
- Hospital Experience
- Caregiving
- Computer literacy
- Care plans
- Phone answering
- Organizational skills
- Patient Care
- POS
- Serving
- Front desk
- Google Workspace
- Guest services
- Customer Service
- Guest relations
- Crisis intervention
- Cash register
- Meal Preparation
- Spreadsheet conditional formatting
- Meeting scheduling
- Multilingual
- Special education
- Catheter care
- OneSite
- Confidential information handling
- Calendar management
- Computer operation
- Personal assistant experience
- Working with people with developmental disabilities
- Problem-solving skills
- Hospitality services
Certification
- Driver's License
- September 2024 to September 2032
- Able to physically drive a motor vehicle
- Dementia-Related behavior
- March 2025 to March 2027
- BLS Certification
- December 2024 to December 2026
- Basic life support
- CPR
- Aed
- MANDT
- December 2025
- First Aid Certification
- CPR Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- Authorized to work in the US for any employer
- Everything that I do In life I do it to prove to myself and others that if I am able to do it then so could they. I went from being bullied homeless alone to bring loved getting off to be a runway model in New York and Miami.
Accomplishments
- Provided hotel guests with a weekly list of resort activities at check-in which resulted in a [Number]% decrease in front desk calls.
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of [Number] months.
Languages
English
Full Professional
Timeline
Front Desk Agent
The CAMBRIA HOTEL
12.2025 - Current
Front Desk Agent
Chambers Hotel
04.2025 - 08.2025
CNA Student
Powdersville Post Acute
01.2025 - 02.2025
PCA Personal Care Assistant
Interim HealthCare
10.2024 - 03.2025
PCA Personal Care Aide
Abbeycare
09.2023 - 01.2025
Caregiver
Good Samaritan Society
02.2021 - 12.2021
Cleaning Crew
The Cleaning Authority
01.2017 - 10.2020
Caregiver
Always Best Care Senior Services
01.2013 - 12.2020
Project of easton
GED from High school diploma or GED