Brittney Woods
DALLAS
Summary
Detail-oriented associate with exceptional intake and organizational skills. Known for maintaining a systematic approach and demonstrating strong interpersonal abilities. Brings several years of progressive experience delivering high-quality work and outstanding customer satisfaction. Proficient in meeting challenging objectives while maintaining productivity and a positive, results-driven attitude.
Overview
18
18
years of professional experience
Work History
Claims Associate
State Farm
Richardson, TX
01.2023 - Current
- Processed incoming claims documentation for accuracy and completeness.
- Assisted customers with inquiries regarding claim status and required information.
- Maintained detailed records of claims activities using company software systems.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
Shipping and Receiving Supervisor
CTDI - Communications Test Design
Lancaster, TX
10.2014 - 12.2020
- Supervised daily shipping and receiving operations, ensuring compliance with safety regulations and protocols.
- Coordinated logistics for inbound and outbound shipments, optimizing routes to enhance delivery efficiency.
- Trained and mentored new staff on operational procedures and safety standards to maintain high performance levels.
- Implemented inventory management systems to track stock levels, reducing discrepancies in inventory records.
- Conducted regular audits of shipping practices, ensuring adherence to quality standards and continuous improvement efforts.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
Customs Compliance Representative
CTDI - Communications Test Design
Flower Mound, TX
05.2008 - 10.2014
- Conducted compliance audits to ensure adherence to regulatory standards and company policies.
- Analyzed and interpreted complex regulations, providing guidance to cross-functional teams.
- Developed training materials on compliance procedures for staff
- Handled all filing and documents for all international shipments
- Kept detailed records of all international shipments and licensing determinations for future review and appeals defense
- Provided training to all international shippers on what shipments needed to consist of in order to pass customs
Education
High School Diploma -
Lincoln High School
Dallas, TX05.2004
Skills
- Claims processing
- Reporting abilities
- Documentation Skills
- Communication
- Friendly, positive attitude
- Computer Skills
- Multitasking Abilities
- Training Skills
Timeline
Claims Associate
State Farm
01.2023 - Current
Shipping and Receiving Supervisor
CTDI - Communications Test Design
10.2014 - 12.2020
Customs Compliance Representative
CTDI - Communications Test Design
05.2008 - 10.2014
High School Diploma -
Lincoln High School