Brittney Wright
Idaho Falls,ID
Summary
Committed and professional analyst with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
20
20
years of professional experience
Work History
K-8 Certified Teacher
American Heritage Charter School
02.2019 - Current
- Create and maintain high quality relationships with both students, parents, and staff members utilizing all communication platforms and schedules, and school instruction
- Evaluate curriculum maps mid-year based on learning data and adapt plan to carry out board/state objectives
- High annual achievement exceeding school and state metrics, 5 years running
- Managed classroom behavior effectively by establishing clear expectations and implementing consistent consequences when necessary, creating a positive learning environment for all students.
- Implemented data-driven instructional practices to target areas of weakness, resulting in increased student achievement across all subject areas.
HR Sr. Service Center Analyst
Freeport-McMoRan Copper & Gold
02.2008 - 06.2012
- Research and resolve approximately 30 escalated issues with employees and direct vendors/administrators per day
- Liaising with benefit carriers on behalf of employees and company
- Responsible for data analysis and data cleanup and assisted in reporting and audit/compliance processes for both internal and external clients
- Appointed representative for Health and Welfare business team on worldwide SAP Migration Project
- Collaborated with cross-functional teams to address complex technical issues, resulting in faster resolutions for customers.
- Delivered exceptional customer service by empathetically addressing concerns and providing accurate information in professional manner.
- Increased first contact resolution rates by utilizing effective troubleshooting methods and leveraging available resources efficiently.
- Managed workload effectively through use of ticketing systems, resulting in organized documentation of all service requests and efficient time management practices among team members.
- Implemented plan changes and communications to current employees.
HR Service Center Representative
Freeport-McMoRan Copper & Gold
02.2008 - 06.2012
- Administer and maintain company benefit programs according to Summary Plan Descriptions and Benefits Services Policies and Procedures
- Process approximately 10-20 benefit enrollment paperwork for newly hired employees; administer benefits for all work and life changes; process change requests, run internal reports/audits and maintain other functions (internal/external) of Benefits Service Center
- Increased team productivity by 75%
Store Manager
Buckle Inc.
07.2004 - 02.2008
- Grew and developed $2 Million Business (annual sales)
- Handle all HR concerns for store and constantly review teammates to improve performance
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
Education
Certified Teaching Certificate-Idaho K-8 Endorsement (Emphasis in Reading and Math) - Elementary Education
American Board-ABCTE
Idaho Falls, ID05.2021
Associate of Science - Business Administration And Management
Dixie State University
St. George, UT05.2004
Skills
- Computer skills - PeopleSoft, SAP, HRIS Systems MetaSource, Social Media Platforms,
- Microsoft Windows and Office
- Process Improvements
- Handling Customer Complaints
- Friendly and Patient
- Excellent Communication
- Team Collaboration
- Reliable and able to work remotely to fulfill tasks and assignments with high degree of efficacy and efficiency
- Time management and using data to drive organization of tasks
Timeline
K-8 Certified Teacher
American Heritage Charter School
02.2019 - Current
HR Sr. Service Center Analyst
Freeport-McMoRan Copper & Gold
02.2008 - 06.2012
HR Service Center Representative
Freeport-McMoRan Copper & Gold
02.2008 - 06.2012
Store Manager
Buckle Inc.
07.2004 - 02.2008
Certified Teaching Certificate-Idaho K-8 Endorsement (Emphasis in Reading and Math) - Elementary Education
American Board-ABCTE
Associate of Science - Business Administration And Management
Dixie State University
Similar Profiles
Shusu LiuShusu Liu
Paraprofessional at American Heritage Charter SchoolParaprofessional at American Heritage Charter School
Lynda Duncan-BrownLynda Duncan-Brown
ELAR Middle School Teacher at Heritage Academy Charter SchoolELAR Middle School Teacher at Heritage Academy Charter School
Markenley RousseauMarkenley Rousseau
School Security Guard at American Heritage SchoolSchool Security Guard at American Heritage School