Brittney Auld
Farmington Hills,MI
Summary
- Exceptional leadership skills
- Dependable, Enthusiastic, and self-motivated
- Fosters diversity and inclusion Efficient knowledge of Microsoft Office
- Proficiency in professional and effective interactions with all
- Resourceful in solving problems and maximizing resources
Overview
14
14
years of professional experience
Work History
Instructional Assistant
Wing Lake Developmental Center
02.2024 - Current
- Assist licensed teacher in preparing for assignments including but not limited to
- Correction of papers, copying, decorating classroom, preparation of supplies
- Assist staff in implementing lesson plans or programs to meet the learning needs of a particular group of children
- Assist in preparation of other behavioral reports and daily activities log as required
- Perform routine clerical duties in support of classroom activities
- Prepare and organize materials to support teaching and learning.
Accounts Maintenance Coordinator
Russell A Farrow
07.2022 - 08.2023
- Responsible for proactively controlling, monitoring, and managing high-profile and high maintenance accounts
- Process and verify account documentation and establish new accounts
- Update and confirm current account documentation on a continual basis
- Assist in the management and maintenance of annual client blanket USMCA
- Provide service information and general rate quotations to prospective and existing customers
- Ensure all applicable fees are being applied to customer database
- Develop and manage customer facing reports
- Manage all sub-broker partnership relationships
- Process and maintain all annual customs continuous bond renewals and billings
- Update and maintain Kewill client product databases with all applicable Automated Commercial Environment (ACE) and Partner Government Agency (PGA) Coding.
Customer Resolution Specialist Call Center
DTE Energy
04.2021 - 03.2022
- Initiate and respond to customer inquiries related to various products and services
- Successfully maintain monthly occupancy average of 93%
- Consistently adheres to keeping 'after work calls' (ACW) below the 15% allowance
- Sustains overall adherence of 94% exceeding the target of 92%
- Net Promoter Scores (NPS)/Voice of the customer (VOC) constantly 100%
- Analyze data from customer records to respond to service requests and inquires
- Partner with other departments to assure timely resolution of customer complaints, inquires, and requests
- Conduct customer business within Michigan Public Service Commission rules and Established guidelines
- Effectively and accurately communicating with customers.
Youth Assistance Facilitator/Wraparound Assistant Facilitator
Starfish Family Services
07.2018 - 04.2021
- Facilitating youth group ages 12-17
- Targeting social/life skills, conflict resolution, anger management, employability skills
- Engaging youth in positive experiences enhancing their social, academic and interpersonal skills
- In home strength building for family and child carrying out goals and needs.
Brightstar Care
10.2013 - 01.2018
- Assistance with medication reminders
- Providing unit notes for nurses
- Taking vitals every four hours
- Scheduling important appointments
- Bowl and bladder elimination.
Behavior Technician
The Children's Center
06.2015 - 10.2017
- Implementing intensive ABA treatment protocols
- Behavioral teaching in a neutral environment
- Providing 1:1therapy, self-help motor skills, social skills
- Potty training schedules.
Administrative Assistant
L&V Home Care
04.2010 - 10.2013
- Organization of charts and medical records
- Calling and providing medical insurance and scheduling Dr
- Appointments
- Passing medications
- Clerical work, book-keeping.
Education
Associate degree in arts in Liberal Arts -
Henry Ford College
12.2018
Skills
- Classroom Organization
- Call Center experience
- Effective Communication
- Conflict Resolution
- Calm and Patient Demeanor
- Small Group Instruction
- Teacher Collaboration
- Computer Skills
- Classroom support
- Helping Students with Special Needs
- Multicultural Awareness
- Special Education Support
Timeline
Instructional Assistant
Wing Lake Developmental Center
02.2024 - Current
Accounts Maintenance Coordinator
Russell A Farrow
07.2022 - 08.2023
Customer Resolution Specialist Call Center
DTE Energy
04.2021 - 03.2022
Youth Assistance Facilitator/Wraparound Assistant Facilitator
Starfish Family Services
07.2018 - 04.2021
Behavior Technician
The Children's Center
06.2015 - 10.2017
Brightstar Care
10.2013 - 01.2018
Administrative Assistant
L&V Home Care
04.2010 - 10.2013
Associate degree in arts in Liberal Arts -
Henry Ford College