Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Brittney (Rita) McMichael

Brittney (Rita) McMichael

1127 Ridgepointe Dr, Indianapolis,IN

Summary

Previously a Veterinary Assistant versed in balancing administrative responsibilities with delivering quality veterinary care. Current Bilingual Spoken Language Coordinator with excellent time management and relationship-building skills. Talented Interpreter with great conversational abilities in Spanish and English. Strong work ethic, adaptability and interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Luna Language Services
Indianapolis, IN
10.2023 - Current
  • Provided support in resolving scheduling conflicts between employees, clients an interpreters.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Resolved and communicated with clients and interpreters to inform of schedule changes, cancellations or additions.
  • Completed timely changes and updates to schedules in central scheduling system.
  • Sent out frequent telephone or email reminders of scheduled meetings to interpreters and clients.
  • Copied important information for patient and client records.
  • Scheduled various language requests for interpreting services via phone and email
  • Resolved customer complaints or answered customers' questions.

Veterinary Assistant

Glasgo Memorial Veterinary Hospital
Indianapolis, IN
11.2022 - 10.2023
  • Obtained information and history from clients to maintain medical charts
  • Surgical assistant
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Provided emotional support to pet owners during difficult times.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Delivered translation services to clients.
  • Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
  • Delivered real-time, accurate oral translations and interpretations for clients.

Veterinary Assistant

Pet Wellness Clinic
Indianapolis, IN
08.2020 - 11.2022
  • Surgical assistant
  • Advised clients on animal care, nutrition and behavior problems.
  • Scheduled appointments for clients, customers, and other visitors.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled and confirmed appointments.

Education

Associate of Applied Science - Veterinary Technology

International Business College - Indianapolis
Indianapolis, IN
04.2021

Skills

  • Animal Safety
  • Fluent in English & Spanish
  • Client education
  • Advanced experience with using Microsoft; Excel, word
  • Technologically Savvy
  • Medication Administration
  • Veterinary Standards and Procedures
  • Post-Surgical Monitoring
  • Client Support
  • Attention to Detail
  • Word Conflict Identification
  • Critical Thinking
  • Client Service
  • Customer Service
  • Teamwork and Collaboration
  • Telephone Etiquette
  • Lab Work Documentation

Certification

  • Bridging the Gap - 40 hr Interpreter Training Course

Timeline

Scheduling Coordinator

Luna Language Services
10.2023 - Current

Veterinary Assistant

Glasgo Memorial Veterinary Hospital
11.2022 - 10.2023

Veterinary Assistant

Pet Wellness Clinic
08.2020 - 11.2022

Associate of Applied Science - Veterinary Technology

International Business College - Indianapolis

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Brittney (Rita) McMichael