Brittney Starr Johnson
Las Vegas,NV
Summary
Dynamic and adaptive with a proven track record from Wynn Casino, I excel in high-pressure environments, significantly increasing sales through exceptional communication and customer service. I foster loyalty and repeat business by creating personalized experiences and maintaining professional composure.
Overview
9
9
years of professional experience
Work History
VIP Cocktail Server
Wynn Casino
01.2022 - Current
- Establish rapport with high-profile clients, leading to increased loyalty and repeat business.
- Maintain customer satisfaction with timely table check-ins to assess beverage needs.
- Increase sales significantly by upselling.
- Maintain professional composure under pressure situations which resulted in smooth operations during high-stress periods.
Hooters Girl
Hooter's Casino
03.2016 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cocktail Server
Palms Casino (Kaos Nightclub)
04.2019 - 11.2019
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Communicated with guests to record orders and assess needs.
Education
Associate of Arts - Business
College of Southern Nevada
Las Vegas, NV06-2012
Skills
- Forbes 5-Star trained
- Exceptional communication
- Professional appearance
- High energy level
- Reliable work ethic
- Exceptional customer service
Timeline
VIP Cocktail Server
Wynn Casino
01.2022 - Current
Cocktail Server
Palms Casino (Kaos Nightclub)
04.2019 - 11.2019
Hooters Girl
Hooter's Casino
03.2016 - 01.2020
Associate of Arts - Business
College of Southern Nevada
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