Jennifer Burgos
Las Vegas,NV
Summary
Professional individual with solid background in high-end hospitality environments. Adept at delivering exceptional customer service, ensuring guest satisfaction, and maintaining polished and efficient workflow. Reliable team player who thrives in fast-paced settings and adapts seamlessly to changing demands. Skilled in multitasking, communication, problem-solving, and maintaining efficiency and accuracy at all times.
Overview
13
13
years of professional experience
Work History
Bottle Server/Waitress
Wet Afterhours
Las Vegas, NV
02.2023 - 12.2024
- Escorted customers to seats based on hostess recommendations and completed drink orders.
- Increased sales significantly by upselling higher-end products to customers.
- Operated POS system to collect payments from customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Served high customer volumes during special events, nights, and weekends.
Night Audit Supervisor
Red Rock Casino Resort & Spa
Las Vegas
03.2022 - 12.2022
- Oversaw night auditing of daily room inventory, occupancy and hotel revenue.
- Generated and printed daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to hotel security management.
- Supervised overnight team of front desk agents and helped to resolve issues arising during shifts.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
Casino Marketing VIP Services Agent
The Cosmopolitan Of Las Vegas
Las Vegas, NV
07.2018 - 05.2022
- Efficiently completed Casino Marketing and hotel VP's requests.
- Ability to calculate and verify value of players' winnings or losses through patron.
- Ensured guest comps are in accordance with casino guidelines.
- Front Desk /Rooms Coordinator/ New Hire Trainer
Call Center Reservations Agent
MGM Resorts International
07.2016 - 07.2018
Vip Front Desk /Laurel Collection
Caesars Palace
Las Vegas, NV
12.2011 - 12.2015
Education
License Degree - Advanced Esthetician
Euphoria Institute of Beauty Arts & Sciences
Las Vegas, NV06.2023
High School Diploma - undefined
Cimarron Memorial
Las Vegas, NV06.2010
Skills
- Bi-Lingual (Spanish)
- Forbes 5-star trained
- Money Handling
- Safety Policies and Procedures
- POS system experience
- All work cards in hand
Timeline
Bottle Server/Waitress
Wet Afterhours
02.2023 - 12.2024
Night Audit Supervisor
Red Rock Casino Resort & Spa
03.2022 - 12.2022
Casino Marketing VIP Services Agent
The Cosmopolitan Of Las Vegas
07.2018 - 05.2022
Call Center Reservations Agent
MGM Resorts International
07.2016 - 07.2018
Vip Front Desk /Laurel Collection
Caesars Palace
12.2011 - 12.2015
High School Diploma - undefined
Cimarron Memorial
License Degree - Advanced Esthetician
Euphoria Institute of Beauty Arts & Sciences