
Professional with extensive experience in program development and team management within a child-focused environment. Demonstrated ability to deliver developmentally appropriate instruction, manage staff training, and ensure safety standards are met. Successfully organized member events and maintained high levels of customer service while overseeing administrative tasks. Proven track record in fostering a cohesive team environment and enhancing member engagement through effective communication and logistical coordination.
• Taught approximately 85% of the gym’s classes for children ages 4 months to 12 years, delivering developmentally appropriate instruction across all age groups. While memorizing and executing weekly lesson plans for multiple age groups, ensuring consistency and alignment with curriculum.
• Trained all staff members on curriculum delivery and safe spotting techniques, providing ongoing performance evaluations and feedback.
• Managed and scheduled staff, fostering a cohesive and efficient team environment.
• Conducted regular cleaning and sanitization, and performed safety inspections to ensure all equipment met safety standards.
• Maintained inventory of supplies and merchandise, ensuring necessary materials were always stocked and accounted for.
• Planned and led weekly team meetings to review lesson plans, provide updates, and ensure program quality met company expectations.
• Organized and hosted member events to enhance member engagement.
• Coordinated schedules for seasonal camps and special events, managing logistics and staffing needs.
• Oversaw marketing and managed social media content to promote programs and increase community outreach.
• Monitored and supported over 350 member accounts, handling updates, billing issues, and enrollment questions.
• Responded to phone calls, emails, text messages, and walk-in inquiries, providing exceptional customer service and administrative support.