Jennifer Grassi
Succasunna,NJ
Summary
Dynamic leader with a proven track record at The Little Gym. Very strong focus on team management and membership retention. Excelled in fostering positive environments, boosting revenue through strategic promotions, and enhancing customer service. Skilled in problem-solving and multitasking, with a focus on achieving significant growth and high satisfaction levels.
Overview
21
21
years of professional experience
Work History
Gym Director
The Little Gym
08.2010 - Current
- Regularly analyzed membership data to identify trends, opportunities for growth, and areas requiring improvement in services or offerings.
- Interacted well with customers to build connections and nurture relationships.
- Handled conflict resolution among members and staff professionally, fostering an inclusive atmosphere where everyone felt welcome and respected.
- Increased revenue by introducing successful promotional campaigns targeting potential new members.
- Fostered a positive work environment, resulting in increased employee morale and reduced turnover rates.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
Nanny
Private Family Client
02.2008 - 08.2010
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Prepared meals and snacks for children based on dietary guidelines.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Lead Instructor
The Little Gym
09.2003 - 02.2009
- Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
- Trained through The Little Gym International standards.
- Instructed classes for children 4 months - 12 years.
- Developed tailored instructional materials for diverse learners, improving overall performance.
Education
Dance Therapy
County College of Morris
Randolph Township, NJSkills
- Team Management
- Membership retention
- Sales management
- Telephone Etiquette
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
Timeline
Gym Director
The Little Gym
08.2010 - Current
Nanny
Private Family Client
02.2008 - 08.2010
Lead Instructor
The Little Gym
09.2003 - 02.2009
Dance Therapy
County College of Morris
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