Brittni-Shannon Williams
Executive Team Member
Johnson City,NY
Summary
Provided tutoring services while managing household responsibilities, demonstrating strong time management and organizational skills. Supervised community visitation programs, ensuring compliance with regulations and fostering positive interactions. Developed effective communication strategies to support diverse learning needs and enhance participant engagement. Maintained a focus on achieving educational goals and improving community relationships through dedicated support and oversight.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Self Employed Writer
02.2024 - Current
- Assisted client’s daily living activities, enhancing independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with planning, shopping, and nutritional meal preparation
- Assisted with dressing, grooming and some sociocultural interactions
- Handled healthcare, including doling out prescribed medication in a timely fashion.
- Encouraged, created, and participated in an array of outside activities to encourage mood and development.
- light housekeeping duties ensuring a clean and organized living space per landlord’s requests
Service Host
Lampys
09.2018 - 05.2020
- Ensured a welcoming environment with attention to cleanliness, organization, and providing a friendly presence throughout the restaurant for customers and coworkers alike.
- Handled to go orders, and coordinated reservations compatibly with seating arrangements to encourage lucrative and seamless flow of tables
- Handled cash transactions accurately, ensuring proper accounting practices at all times.
- Efficiently managed high-volume periods while assisting servers, bus boys, food runners, and bartenders as needed during busy periods, or staff shortages without compromising quality of service.
- Adhered to safe food handling protocols while occasionally helping kitchen staff with prep and service.
- Restocked supplies
- Took reservations and to-go orders by phone, answered customer questions about hours, seating, and menu information.
- Helped front of house to move tables and adjust seating, for large groups and events
- Completed daily side work and opening and closing duties
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Sales Manager
Diamond Wireless Verizon
05.2015 - 01.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Wireless Sales Associate
The Cellular Connection
01.2012 - 12.2014
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Enhanced overall store performance by consistently meeting individual targets as well as contributing to team goals.
- Collaborated with team members to achieve high-performance results in a fast-paced retail setting.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Resolved account issues promptly by collaborating with support teams as needed, resulting in higher overall satisfaction ratings from customers.
- Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
- Accepted and processed payments and purchases for new equipment using POS system.
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Participated in ongoing training sessions for continuous professional development and improved sales skills.
- Activated both contract and pre-paid wireless phones for Number customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Processed transactions accurately using point-of-sale systems while adhering to company policies regarding cash handling procedures.
- Maintained accurate records of sales and customer information.
- Managed multiple tasks simultaneously while maintaining attention to detail and excellent time management skills.
Office Manager
The Gift Barn
01.2009 - 11.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Optimized office space utilization, leading to more efficient and productive work environment.
Education
Bachelor of Science - Creative Writing
05.2008
Coached and traveled with college’s competitive slam team
Associate of Science - Psychology
04.2002
Skills
Active listening
Microsoft Office
Organization
Adaptability
Respectful
Communication
Creativity
Problem-Solving & Conflict management
Leadership
Time management
Cultural Intelligence
Tolerance
Diplomacy
Active listening
Compassionate
Dependability
Critical thinking
Accuracy
Attention to detail
Prioritizing
Planning
Goal setting
Stress management
Communication skills
Presentation
Optimism
Self-Motivation
Timeline
Home Health Aide - Self Employed Writer
02.2024 - Current
Service Host - Lampys
09.2018 - 05.2020
Sales Manager - Diamond Wireless Verizon
05.2015 - 01.2017
Wireless Sales Associate - The Cellular Connection
01.2012 - 12.2014
Office Manager - The Gift Barn
01.2009 - 11.2012
Binghamton University - Bachelor of Science, Creative Writing
SUNY Broome Community College - Associate of Science, Psychology