Brittnie Graves
Indianapolis,IN
Summary
Hospitality professional with background in leading bar operations and creating exceptional guest experiences. Successfully managed bar staff, ensuring seamless service and high standards of quality. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Proficient in mixology and customer service, valued for leadership and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Lead Bartender
Oceanaire Seafood Room
Indianapolis, IN
08.2024 - Current
- Trained new bartenders on company protocols, beverage preparation techniques, and customer service excellence.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Shift Manager
Brew Link Brewing Company
Indianapolis, IN
08.2020 - 08.2024
- Excelled in every store position and regularly backed up front-line staff.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Bachelor of Science - Psychology
IU Indianapolis
Indianapolis, IN2026
Skills
- Customer service
- Staff management
- Inventory
- Menu development
- Basic accounting
- Outgoing personality
- Hospitality and accommodation
Timeline
Lead Bartender
Oceanaire Seafood Room
08.2024 - Current
Shift Manager
Brew Link Brewing Company
08.2020 - 08.2024
Bachelor of Science - Psychology
IU Indianapolis