Brittni Howard-Holloway
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
CIGNA HEALTHCARE INSURANCE, ADVOCATE MEDICAL & DENTAL INSURANCE
03.2022 - Current
- Responsible for ensuring that customer enquiries are resolved at first point of contact
- Assists customers and health care providers with their health and dental benefits, claims,and appeals
- Educate customers on disease management programs and makerecommendations on the right healthy living program for their needs.
NUTRITION SERVICE ATTENDANT
BEAUMONT HOSPITAL
11.2018 - 08.2020
- Helped dietitians with providing proper nutrition at the healthcare facilities
- Providedtraining and support for supervisors and team members
- Ensures smooth operation of thepatient's tray line by checking and restocking food supply
- Observe safe and sanitaryprocedures and practices.
VENDOR ANALYST
QUICKEN LOANS, HOMEOWNER'S INSURANCE
11.2016 - 06.2017
- Assists customers and insurance agents with refinance loans benefits and coverage
- Received inbound calls and outbound calls
- Applied data entry.
Education
Associate of Arts -
Wayne County Community College
06.2010
Skills
- Knowledge of Microsoft Word and Excel
- Ability to train personnel
- Call Center Customer Service
- Active Listening
- Inbound and Outbound Calling
- Problem-Solving Ability
- Patient Benefits Confirmation
- Time Management
- Claim Handling
- Benefits Explanations
- Update Records
- Quote Information
Certification
- Dental Insurance Training - September 2022
Timeline
Customer Service Advocate
CIGNA HEALTHCARE INSURANCE, ADVOCATE MEDICAL & DENTAL INSURANCE
03.2022 - Current
NUTRITION SERVICE ATTENDANT
BEAUMONT HOSPITAL
11.2018 - 08.2020
VENDOR ANALYST
QUICKEN LOANS, HOMEOWNER'S INSURANCE
11.2016 - 06.2017
Associate of Arts -
Wayne County Community College