Brittny Martinez
Humana
Largo,FL
7
years of professional experience
Experienced healthcare consultant with over 7 years in direct patient care and Medicare consulting. Delivered strategic solutions and insights to diverse clients, driving impactful outcomes. Fostered collaboration among teams and adapted to evolving environments to enhance business success and client satisfaction.
Work History
Medicare Consultant
2 Years 4 Months- Guide members through Medicare Advantage, Part D, and supplemental plan options
- Conduct personalized needs assessments to recommend appropriate coverage
- Explained benefits, provider networks, and prescription coverage to enhance member understanding
- Ensured CMS compliance while providing exceptional customer care
Medicare Consultant
2 Years 1 Month- Facilitated Medicare beneficiary enrollments, plan changes, and annual reviews to enhance member satisfaction
- Informed members about preventive services and benefit utilization to maximize their coverage
- Addressed billing and coverage issues while advocating for client needs to ensure optimal service experience
- Recognized for empathy, professionalism, and efficiency in a high-volume environment
Insurance Health Consultant
1 Year 1 Month- Educated members on benefits and guided eligibility determinations
- Provided benefit education and eligibility guidance to members
- Acted as a resource for members to navigate healthcare services effectively
- Supported member satisfaction through proactive problem-solving
Education
High School Diploma
Certificate
Skills
Customer management
Client relationships
Team leadership
Attention to detail
Regulatory compliance
Work prioritization
Process management
Team leadership
Process improvement
MS office
Timeline
Medicare Consultant
Humana
06.2024 - CurrentRead More
Medicare Consultant
Together Health
02.2021 - 03.2023Read More
Insurance Health Consultant
UPMC Health
12.2019 - 01.2021Read More
BTI CNA Program
Certificate
Read More
Reading High School
High School Diploma
Read More