Britton Lewis
Lubbock
Summary
Dynamic and driven customer service professional dedicated to enhancing client experiences through active listening, empathy, and effective problem-solving.
Proven ability to drive business outcomes while prioritizing customer needs, ensuring issues are resolved promptly and effectively. Passionate about creating positive interactions that lead to sustained success for both clients and the organization.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Support Services Manager
Clickup
07.2024 - Current
- Led cross-functional teams to streamline support processes and enhance customer satisfaction.
- Developed training programs to elevate team performance and improve service delivery standards.
- Implemented data-driven strategies to identify trends and enhance operational efficiency.
- Managed escalated customer inquiries, ensuring timely resolution and maintaining high service levels.
Customer Support Specialist
ClickUp
09.2021 - 07.2024
- Resolved client issues through testing and troubleshooting bugs. Taught a difficult software to beginners and answered their future questions by anticipating their needs.
- Collaborated with cross-functional teams to enhance customer support processes and service delivery.
Business Owner
Citizen’s Coffee
05.2016 - 09.2019
- Leveraged entrepreneurial skills to create and craft a customer experience going beyond coffee while focusing on meaningful relationships and community. This alongside creating a marketing strategy led to repeat and satisfied customers.
- Developed and implemented operational processes to enhance customer service efficiency.
Lead Pastor
Ekklesia Church
05.2014 - 08.2014
- Planted a Gospel-centered church in Utah County and fundraised 100% of salary through relationship-building and ongoing partnerships with donors across the country. Developed other leaders and lesson plans while using strong communication skills to lead small and large group gatherings.
- Oversaw church programs, ensuring alignment with mission and vision of Ekklesia Church.
- Collaborated with church leadership to set long-term goals, driving organizational vision forward.
Production Planner
L3 Communications
07.2012 - 05.2014
- Swiftly resolved complaints from suppliers and vendors and eliminated potential delays to drive production on schedule and promote excellent customer service.
- Developed and maintained production schedules to optimize workflow efficiency.
Customer Service Coordinator
Wells Fargo Bank
05.2008 - 07.2012
- Led sales team in territory management and sales quota achievement, setting clear goals and expectations to motivate and drive greater performance. Elevated team productivity through providing training and personal care.
- Coordinated customer service operations to enhance client satisfaction and streamline communication processes.
- Managed scheduling and resource allocation for service teams to optimize productivity.
- Facilitated communication between clients and internal teams to resolve issues promptly.
Education
Bachelor’s Degree -
Wayland Baptist University
05-2015
Skills
- Problem-solving
- Strategic Planning
- Leadership Development
- Empathy
- Persistence
- Resilience
- Relational Intelligence
- Grit
- Teaching
- Communication
Certification
- Success Hacker Lvl 1
- Sales: Customer Success
- Customer Success Management Fundamentals
Timeline
Support Services Manager
Clickup
07.2024 - Current
Customer Support Specialist
ClickUp
09.2021 - 07.2024
Business Owner
Citizen’s Coffee
05.2016 - 09.2019
Lead Pastor
Ekklesia Church
05.2014 - 08.2014
Production Planner
L3 Communications
07.2012 - 05.2014
Customer Service Coordinator
Wells Fargo Bank
05.2008 - 07.2012
Bachelor’s Degree -
Wayland Baptist University