Jayme Zaragoza
Spokane,WA
Summary
Compassionate professional with expertise in operations and compliance management. Skilled in team collaboration and documentation, contributing to improved service quality and resident well-being. Prepared to leverage these strengths to support organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Support Services Manager
Merry Glen
Spokane
04.2007 - Current
- Designed and maintained service quality standards, ensuring compliance with organizational policies.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Oversaw appointment and activities scheduling for both residents.
- Administered patient care and medications, ensuring adherence to safety protocols and best practices.
- Provided compassionate care to patients, assisting with daily living activities and promoting comfort.
- Maintained Resident's finances.
- Oversaw the maintenance of the vehicle fleet.
- Assisted in IISP meetings with DDA Case managers and guardians.
- Monitored staff delegations and coordinated with Nurse Delegators.
Education
High School Diploma -
North Central High School
Spokane06-2002
Skills
- Operations management
- Building maintenance
- Compliance management
- Staff development
- Asset management
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
- Documentation skills
- Staff management
- Staff training
Certification
- CNA - Certified Nursing Assistant
Timeline
Support Services Manager
Merry Glen
04.2007 - Current
High School Diploma -
North Central High School