Britton Savoy
Camp Springs,Maryland
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 5 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
08.2018 - Current
- Directed daily operations of the branch, including customer service, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Developed strategies to increase customer satisfaction and loyalty.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted performance reviews and provided feedback on employee development.
Education
Bachelor of Science - Sports Management
Bowie State University
Bowie, MD05-2018
Skills
- Expert in risk management
- Relationship Building
- Interviewing and Hiring
- Employee Development
- Financial Acumen
- Analytical Thinking
- Marketing
- Financial statement review
- Revenue Generation
- Account Management
Timeline
Branch Manager
Enterprise Rent-A-Car
08.2018 - Current
Bachelor of Science - Sports Management
Bowie State University
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