KAYLA L. MILLER
Adairsville,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Preferred Personnel Solutions, Inc.
Kennesaw
05.2017 - Current
- Administer branch sales, service, and operational activities.
- Achieve targets consistently through successful branch partnerships and marketing initiatives.
- Boost and maintain staff morale, conducting daily huddles to communicate goals, strategies, and new initiatives.
- Show accountability by taking ownership of business and willingness to make customer-focused decisions.
- Set performance goals for staff members and provided ongoing feedback.
- Conduct regular staff meetings to maintain open communication lines.
- Train and mentor new employees, fostering positive work environment.
- Administer branch sales, service and operational activities in line with company vision and goals.
- Oversee hiring process, ensuring skilled and diverse workforce.
- Foster diverse team environment by establishing clear objectives for each employee.
- Continuously update knowledge on industry trends, products, and services.
- Develop and implement business strategies to improve branch efficiency.
- Investigate customer complaints thoroughly and resolve issues in timely manner.
- Deploy resources to optimize individual, team performance and team development plan management.
- Establish strong relationships with clients to drive customer loyalty.
- Recruit top talent after forecasting staffing needs.
- Evaluate employee performance through regular appraisals and reviews.
- Implement security measures to protect sensitive information and assets.
- Verify branch operations daily with checks on processes, staff activities, and KPIs.
- Safeguard account holders and assets using data management and data security planning.
- Maintain clean, safe, and welcoming branch environment for customers and employees.
- Identify opportunities for growth through market research and analysis.
- Solve complex problems by collaborating with team members and other branches.
- Ensure adherence to company policies and industry regulations at all times.
- Control business risk, proactively assessing conditions and implementing mitigation strategies.
- Coordinate with other departments on joint projects or initiatives.
- Maintain and develop relationships with business customers.
- Create success-oriented team environment focused on professional development and empowering leadership.
- Identify opportunities to deepen relationships, increase client acquisition and improve service levels.
- Boost and maintain staff morale, conduct daily huddles to communicate goals, strategies and new initiatives.
- Manage daily operations to ensure smooth functioning of branch.
- Foster collaborative work culture using relationship-driven approaches and strong conflict mediation.
- Enhance department performance by recruiting, hiring and training qualified personnel.
- Bolster client loyalty and satisfaction, building trusting rapport and offering individualized service.
- Implement process improvements to increase data accuracy and transparency.
- Apply clear custody and control procedures to maintain secure records.
- Manage company risk by assessing applications to accurately determining customers creditworthiness.
- Analyze data and develop reports to inform operational strategy and decision-making.
- Guided management in defining long- and short-term financial objectives.
- Spearhead initiatives to increase operational stability and compliance.
- Support compliance by implementing internal controls and enforcing policies.
- Boost business acquisition with strategic prospecting initiatives and pursuit of favorable partnerships.
- Leverage expertise in forecasting to guide quarterly and annual budgeting objectives.
- Oversee various compliance functions including temporary work authorizations.
- Ensure compliance to federal and state regulations by proactively auditing a high-volume of E-Verify and I-9 forms.
- Conduct regular performance reviews for all employees in the branch.
- Coordinate hiring process for regular and seasonal staffing.
- Review job applications, schedule and conduct interviews.
- Handle reporting updates to the organization including staffing, turnover and exit interviews.
- Assist with employee engagement and recognition programs.
- Maintain personnel files and other records as well as compile reports from database.
- Attend job fairs.
- Provide feedback on new approaches, policies, and procedures to continually improve the efficiency of the department and services performed.
Daycare Teacher
Brightview Academy
Cartersville
04.2016 - 05.2017
- Implemented learning curriculum while creating fun, interactive experiences.
- Built positive working relationships with team, modeling appropriate behavior for children.
- Created and assigned interactive lesson plans for basic early learning skills.
- Maintained student records in accordance with state, federal and company guidelines.
- Kept parents informed of child's progress with detailed notes.
- Delivered individual and small group instruction to meet individual needs of each child.
- Promoted self-esteem, independence and respect with positive role-making.
- Provided basic care for children by feeding, changing diapers and grooming.
- Followed licensing guidelines and company standards for daily care of children.
- Adhered to state and federal standards governing daycare environment and curriculum.
- Encouraged children to navigate challenges independently and develop confidence and early learning abilities.
- Communicated effectively by being friendly and nurturing and building bonds with children.
- Applied knowledge of early childhood development to evaluate student learning needs and promote growth.
- Collaborated with faculty and staff to enhance programs and promote student success.
- Coordinated interactive activities to meet physical, emotional and social needs of children.
- Established clear expectations for behavior and redirected problematic actions with positive reinforcement or established discipline protocols.
- Cultivated welcoming learning environments rooted in exploring new concepts and building developmentally appropriate skills.
- Developed emergency response plans and posted necessary safety and evacuation information.
- Monitored children's progress and discussed challenges with parents and caregivers to foster open communication.
- Supervised children during activities to maintain safety and wellbeing.
- Managed inventory of classroom supplies while adhering to budget constraints set forth by daycare center administration.
- Monitored children's behavior closely and addressed any issues or concerns promptly.
- Provided support for children experience separation anxiety or other emotional challenges related to being in daycare setting.
- Conducted assessments of children's developmental progress using various assessment tools and techniques.
- Assisted children with personal care tasks such as toileting, diapering, hand washing, and meal preparation.
- Created inclusive classroom atmosphere that respected cultural diversity amongst students.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Maintained clean and organized classroom environment conducive to learning.
- Encouraged creativity through are projects, music exploration, storytelling sessions, imaginative play scenarios.
- Implemented engaging and interactive activities to promote learning and development.
- Adapted teaching methods to meet individual needs of each child in daycare setting.
- Documented daily observations of each child's growth, achievements, and areas needing improvement.
- Developed age-appropriate lesson plans for children in daycare.
- Facilitated group discussions among students to encourage social interaction and cooperation skills development.
- Established clear expectations for behavior management within classroom using consistent reinforcement techniques.
- Communicated with parents daily about their child's progress, challenges, and accomplishments.
- Collaborated with other daycare staff members to create positive work environment for everyone involved.
- Participated actively in parent-teacher conferences to discuss each child's overall wellbeing within daycare setting.
- Trained children to address personal needs, manage outerwear and wash hands.
- Incorporated changing standards and objectives by revising and upgrading class plans.
- Enforced behavioral rules and class procedures to maintain order.
- Identified learning and development issues and shared observations with parents.
- Built children's social skills by modeling and reinforcing positive behaviors.
- Welcomed new students and focused on building positive relationships from day one.
- Observed diet and nutritional restrictions for children with special needs.
- Taught number and pattern recognition using drawings and symbols.
- Adapted teaching methods and instructional materials to meet student needs and interests.
- Distributed meals and snacks to students following set schedule.
- Maintained positive learning environment with well-organized classrooms and content.
- Encouraged age-appropriate advancements in children's learning and development.
- Helped children explore new ideas and concepts through hands-on learning. Detected and reported suspected cases of abuse to administration and authorities.
- Balanced schedules with mix of learning, free play and quiet periods.
- Incorporated different objects and resources to encourage learning and exploration.
- Educated children on colors and shapes with books and fun activities.
Jail Deputy
Bartow County Sheriff’s Office
Cartersville
08.2011 - 11.2012
- De-escalated disturbances with verbal and physical response strategies.
- Identified and removed contraband items using routine and unannounced searches.
- Kept records and drafted reports detailing offender movements or rule violations.
- Prepared incident reports detailing any violations of jail policies or issues that arose during shifts.
- Fulfilled tower surveillance duty and continuously monitored grounds for potential security breaches.
- Utilized restraint techniques to prevent injury to self, other inmates, or staff members.
- Reviewed incoming mail for contraband materials according to established guidelines.
- Followed and promoted compliance with established security procedures.
- Performed periodic inspections of cells and common areas to identify potential hazards or maintenance needs.
- Monitored offender behavior and addressed disciplinary action during shower and meal periods.
- Patrolled assigned areas to assess facility security and verify offender counts.
- Served as mentor for new correctional officers during their onboarding process at jail.
- Assisted with inmate intake and release processes, including fingerprinting, photographing, and property inventory.
- Responded to emergency situations quickly, following established procedures for crisis management.
- Monitored inmate activities and enforced facility rules in secure environment.
- Managed meal distribution for inmates according to dietary restrictions or special needs.
- Administered first aid or medical assistance to inmates when needed until professional help arrived.
- Provided support during disciplinary hearings involving rule violations by inmates.
- Escorted inmates to and from court appearances, appointments, or other locations as necessary.
- Participated in ongoing training programs related to correctional officer duties and responsibilities.
- Operated control room equipment such as surveillance cameras, intercom systems, and door controls.
- Detected and removed contraband with unscheduled cell inspections.
- Supervised offender work details carrying out institutional grounds maintenance.
- Conducted head counts and cell searches to ensure security within jail.
- Conducted head counts to ensure each inmate was present.
- Supervised visitations between inmates and their families or legal representatives.
- Maintained confidentiality of sensitive information related to inmate records and facility operations.
- Remained alert for signs of disorder or tension to anticipate problems and implement proactive actions.
- Safeguarded facility access, monitoring entrances and screening visitors.
- Monitored facility from master control room, watching different feeds at once.
- Organized prisoner schedules with appointments and visits by family members.
- Served meals, distributed toiletries and dispensed medication to prisoners.
- Minimized chances for escape or violence with inmate monitoring and supervision.
- Generated and submitted reports on inmate work quality and quantity.
- Probed and assisted police to investigate crimes and inmates within institutions.
- Documented daily activities in logbooks for record-keeping purposes.
- Tracked inmate interactions, maintaining communication and visit records.
- Processed and booked incoming individuals into jail.
- Counseled and answered prisoner questions, concerns and requests during meetings.
Education
Bachelor of Arts - Criminal Justice
Georgia Highlands College
Cartersville, GA03-2025
Associate of Arts - Criminal Justice
Georgia Highlands College
Cartersville, GA05-2021
High School Diploma -
Ridgewood High School
New Port Richey02-2010
Skills
- Coaching and Mentoring
- Work Authorizations
- Employee Onboarding
- E-Verify and I-9 Compliance
- HR Support
- Customer Service
- Branch Operations Management
- Work Prioritization
- Reporting familiarity
- Risk Mitigation
- Expert in risk management
- Relationship building and management
- Business development expertise
- Performance Reviews
- Excels in team leadership
- Interviewing and Hiring
- Account Review
- Shift Scheduling
- Employee Development
- Business Development
- Process Improvement
- Client Relationship Management
- Staff Development
- Information Management
- Dependable
- Operations Management
- Documentation
- Excellent time management skills
- Staff Supervision
- Staff Recruitment
- Customer and vendor relations
- Safety protocol
- Decision-Making
- Proficient in MS Office
- Multi-tasking ability
- Client acquisition
- Relationship Management
- Customer Relationships
- Attention to Detail
- Strong interpersonal skills
- Excellent communication skills
- Information Security
- Federal Regulations
- Loan Documentation
- Staff Management
- Reliable
- Risk Analysis
- Training and Development
- Team Supervision
- Conflict Resolution
- Team Player
- People-oriented
- Excellent work ethic
- Verbal/written communication
Certification
- Georgia POST Jail Deputy Certified
- CPR/AED/First-Aid Certified
- Successful completion of GBI Course: Security & Integrity
References
References available upon request.
Timeline
Branch Manager
Preferred Personnel Solutions, Inc.
05.2017 - Current
Daycare Teacher
Brightview Academy
04.2016 - 05.2017
Jail Deputy
Bartow County Sheriff’s Office
08.2011 - 11.2012
Bachelor of Arts - Criminal Justice
Georgia Highlands College
Associate of Arts - Criminal Justice
Georgia Highlands College
High School Diploma -
Ridgewood High School
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