Brittoni Roberts
Mansfield
Summary
Logistics expert with over a decade of proven experience in managing supply chains and optimizing operations for enhanced efficiency. Strong commitment to team collaboration and adaptability in response to evolving business needs. Proficient in inventory management, vendor coordination, and transportation logistics, ensuring seamless operations across all facets of the supply chain. Reliable, results-oriented professional dedicated to driving process improvements and achieving organizational objectives.
Overview
10
10
years of professional experience
Work History
Aviation Logistics Coordinator
MNX Global Logistics
11.2021 - Current
- Always be available to handle new and current orders
- Comprehend the details of catering orders from clients
- Input new orders and updates in custom web-based system
- Research/assign/coordinate with suppliers to get orders confirmed and delivered
- Manage and coordinate all international shipments and document workflows
- Maintain contact with customers (phone/email); keep them fully informed of the status of their shipments
Logistic Coordinator
DB Schenker
09.2018 - 04.2021
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Responding to customer inquiries and referring clients to the proper channels
- Reviewing purchase orders and shipping documents to ensure accuracy
- Making special shipping arrangements as necessary
- Tracking and fixing shipping errors
- Preparing bills and invoices
- Managing distribution and shipment budgets
- Take care of invoicing shipments, shipping costs etc.
- Ensuring that the quality of all services provided meets the required standards
- Developing processes that make the supply chain more efficient and organized
- Complete daily cycle counts
- Assist with preparing annual inventory, including pre-counting stock, tagging stock, writing tags, etc.
- Complete daily reports with explanations of cut items from the day before.
- Domestic and International shipping
- Worked with Software such as Sap, FedEx, Ups, GXD, Procars
Logistic Associate
Penske Logistics
05.2017 - 08.2018
- Analyze data and transactions for root cause analysis using excel spreadsheets.
- Monitor and key data for several in-transit buckets within SAP for finance department reporting.
- Compile and maintain cycle count data for management reports to customer.
- Monitor failed transactions and physically reconcile discrepancies.
- Coordinate between customer support, suppliers, and customers on inventory issues for resolution.
- Investigate any/all shrinkage of inventory and advise departmental manager
- Contact supplier or shipper if a mistake is identified
- Assume responsibility for returning unsatisfactory shipments or receiving replacements
- Label deliveries and allocate them to their designated place
- Ensure invoices are signed and paid for satisfactory deliveries
Customer Service Representative
Phoenix virtual solutions
08.2015 - 08.2018
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problems or reasons for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Suggest solutions when a product malfunctions.
- Attempt to persuade customer to reconsider cancellation.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
Education
High school -
Duncanville High school
01.2005
Community College -
Tarrant County Community College
01.2019
Skills
- Microsoft Excel
- ERP Systems
- Route Planning and Optimization
- Transportation Management Systems
- Invoicing and shipping documentation
- Quality Assurance
- Revenue Cycle
- Customer service
- Logistics analysis
Timeline
Aviation Logistics Coordinator
MNX Global Logistics
11.2021 - Current
Logistic Coordinator
DB Schenker
09.2018 - 04.2021
Logistic Associate
Penske Logistics
05.2017 - 08.2018
Customer Service Representative
Phoenix virtual solutions
08.2015 - 08.2018
High school -
Duncanville High school
Community College -
Tarrant County Community College