Brittonya Davey
Columbia,MD
Summary
Dynamic Certified Nursing Assistant with a proven track record at Howard County General Hospital, excelling in patient care and team collaboration. Skilled in recording vital signs and offering exceptional problem-solving abilities, consistently enhancing patient satisfaction. Achieved top performer recognition at T-Mobile, demonstrating unparalleled customer response and documentation skills. Excellent communication and customer service skills which I succeed while working under pressure in a fast-paced work environment while maintaining standards, productivity and quality experience in Data Entry.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Howard County General Hospital
Columbia, MD
04.2022 - 01.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Cosmetologist/ Manager
Hair Cuttery
Laurel, MD
04.2016 - 07.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Cashier Team Lead
Burger King
Laurel, MD
10.2018 - 04.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
Customer Service Representative
T-Mobile
Laurel, MD
06.2014 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Nursing
Dema’s Academy
Laurel,MD07.2020
Cosmetology
Aspen Beauty Academy
Laurel, MD09.2014
Holland High School
Jamaica, JA07.2011
Skills
Documenting behaviors
Case management
Measuring bodily fluids
Recording vital signs
Excellent problem-solving abilities
Customer Response
Call center operations
Documentation and reporting
Timeline
Certified Nursing Assistant
Howard County General Hospital
04.2022 - 01.2024
Cashier Team Lead
Burger King
10.2018 - 04.2019
Cosmetologist/ Manager
Hair Cuttery
04.2016 - 07.2021
Customer Service Representative
T-Mobile
06.2014 - 09.2015
Nursing
Dema’s Academy
Cosmetology
Aspen Beauty Academy
Holland High School