Brittwan Hatcher
Detroit,Michigan
Summary
Accomplished Security Dispatcher and Officer with a proven track record at Allied Universal Security Services, adept in alarm monitoring and emergency coordination. Excelled in reducing false alarms and enhancing security response times through effective dispatch software use and superior customer service skills. Trained new dispatchers, improving team performance and maintaining high client satisfaction.
Overview
6
6
years of professional experience
Work History
Security Dispatcher
Allied Universal Security Services
03.2024 - Current
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
Security Officer
DK Security
11.2021 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
MotorCity Casino Hotel
06.2018 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Education
General Studies
Wayne County Community College
Detroit, MIHigh School Diploma - General Studies
Southeastern High School
Detroit, MI06.2008
Skills
- Dispatch software
- Daily reports
- Special projects
- Alarm monitoring
Timeline
Security Dispatcher
Allied Universal Security Services
03.2024 - Current
Security Officer
DK Security
11.2021 - 11.2023
Security Officer
MotorCity Casino Hotel
06.2018 - 03.2020
General Studies
Wayne County Community College
High School Diploma - General Studies
Southeastern High School
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