Brittyn Glover
Belton,TX
Summary
Proven leader with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Childcare Provider
Varies By Family
Arkansas
05.2019 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Worked with a range of children from age group toddler to young adult
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, influenced by children with special needs
Fast Food Crew Member
Sonic, McDonalds, Davids, IHOP, CFA
Benton, Arkansas
07.2018 - 05.2024
- Worked front counter, drive-thru and other areas as a Shift Lead.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
Stadium Event Staff
University Of Mary Hardin Baylor
Belton, TX
08.2023 - 12.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Implemented event protocols to maintain safety and security of all attendees.
- Oversaw event operations to keep running smoothly.
- Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Front Desk Supervisor
University Of Mary Hardin Baylor
Belton, TX
11.2023 - Current
- Trained new employees on front desk operations, correct procedures, compliance requirements, and performance strategies ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected daily deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Receptionist
Quality Senior Care Inc.
Benton, Arkansas
04.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Church Youth Leader
Benton First Assembly
Benton, Arkansas
05.2018 - 07.2019
- Mentored young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
- Organized group activities and outings for youth and led weekly Bible study meetings.
- Managed budgets for various events and projects, ensuring responsible use of allocated funds for maximum impact on participants'' lives.
- Utilized social media platforms to share updates and announcements, keeping both parents and young members informed about upcoming events.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Developed strong connections with youth members by organizing engaging and interactive group activities.
- Provided assistance to students with spiritual and personal issues and maintained relationships with youth.
Education
B.S.W. - Social Work
University of Mary Hardin-Baylor
Belton, TX05.2026
High School Diploma -
Arkansas Virtual Academy High School
North Little Rock, AR05.2022
Skills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
- Patience and Empathy
- Strong Work Ethic
- Reliability
- Flexible scheduling
- Conflict Resolution
- Maintaining safe environment
- Adaptability and Resilience
- Childcare
- Housekeeping
- Schedule Management
- Activity Planning
- Routine management
- Quick Decision Making
- Strong multitasking
- Excellent customer service
- POS Terminal Operation
- Cross-training abilities
Certification
Microsoft Certification- Excel 2019, Word 2019 and PowerPoint 2019
Languages
Sign Language
Limited Working
Timeline
Front Desk Supervisor
University Of Mary Hardin Baylor
11.2023 - Current
Stadium Event Staff
University Of Mary Hardin Baylor
08.2023 - 12.2023
Front Desk Receptionist
Quality Senior Care Inc.
04.2021 - 07.2022
Childcare Provider
Varies By Family
05.2019 - Current
Fast Food Crew Member
Sonic, McDonalds, Davids, IHOP, CFA
07.2018 - 05.2024
Church Youth Leader
Benton First Assembly
05.2018 - 07.2019
B.S.W. - Social Work
University of Mary Hardin-Baylor
High School Diploma -
Arkansas Virtual Academy High School