Britysh Brashears

• Assisted with many engineering projects that supported company business goals.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Gathered relevant data from various sources and developed comprehensive reports for leadership review.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed ongoing maintenance and storage of test equipment.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Supervised lab activity for kinetic research to maintain adherence with established protocols.
• Oversaw project schedule and determined critical deadlines and task assignments.
• Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
• Analyzed lab results against field standards to inform project decisions.
• Created Bills of Materials (BOM) and certifications.
• Maintained ongoing communication with project stakeholders through email for status updates and dead lines.
• Calculated energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements.
• Completed projects by effectively applying engineering, technical and maintenance procedures.
• Conducted tests of components and systems to evaluate performance and identify concerns.
• Updated daily logs, reports and documentation for accurate recordkeeping.
• Followed verbal instructions and hand sketches to adapt and modify tooling.
• Composed and proofread memos, letters and reports to verify error-free communication.
• Maintained clean reception area to promote positive, professional environment for clients.

• Was frequently complimented by customers for going above and beyond my normal responsibilities
• Kept an eye on guests for signs of intoxication and immediately alerted management
• Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
• Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things
• Kept a high level of cleanliness and sanitation
• Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods
• Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
• Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
• Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
• Upsold high-profit items like appetizers and mixed drinks to boost sales
• Greeted regular customers and maintained relationships with them
• Took credit card, cash, and gift certificate payments and gave cash transactions change
• Educated new employees on the restaurant's practices, culture, and procedures
• Created customer and employee loyalty by implementing effective operational strategies
• Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.

• Created new signature cocktails to help promote the bar's brand and boost profits
• I'm in charge of ensuring the safety and well-being of all bar patrons
• Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment
• Double-checked ID cards to ensure bar patrons were of legal drinking age
• I'm in charge of taking to-go orders and answering customer calls
• Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins
• Support staff training and job division
• Ensure that customers receive prompt and efficient service
• Worked as a solitary bartender most of the time, with the primary goal of ensuring member satisfaction
• Worked with managers to plan special events and promotions to attract new customers, such as trivia nights
• Upsold menu items to customers in order to increase per-sale revenues and profits
• Helped servers with specialty drink orders by quickly preparing on-demand items
• Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers
• Opened and closed the bar in accordance with management guidelines.

• Implemented marketing strategies that resulted in a 12% increase in the number of customers
• Observed food preparation, production, and plating for quality control
• Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
• Entered data into the [Software] system, including payments, account information, and call logs
• Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informingcustomers about new products
• Devised and oversaw menu plans for weekly and special events
• Oversaw grill, stove and oven and cleaned all equipment after every shift
• Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in avariety of areas
• Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews
• Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Basics - Some college (No degree)