Resourceful and experienced assistant offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Efficient facilitator of boosting volume and increasing sales opportunities.
Hi, I’m
Britysh Brashears
Cleburne,Tx
Summary
Overview
9
years of professional experience
1
Certification
Work History
Insight Consulting LLC
Engineering Assistant
09.2022 - Current
Job overview
- Assisted with many engineering projects that supported company business goals.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Gathered relevant data from various sources and developed comprehensive reports for leadership review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed ongoing maintenance and storage of test equipment.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supervised lab activity for kinetic research to maintain adherence with established protocols.
- Oversaw project schedule and determined critical deadlines and task assignments.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Analyzed lab results against field standards to inform project decisions.
- Created Bills of Materials (BOM) and certifications.
- Maintained ongoing communication with project stakeholders through email for status updates and dead lines.
- Calculated energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements.
- Completed projects by effectively applying engineering, technical and maintenance procedures.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Updated daily logs, reports and documentation for accurate recordkeeping.
- Followed verbal instructions and hand sketches to adapt and modify tooling.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained clean reception area to promote positive, professional environment for clients.
The Break Room Brewing Company
Server
06.2021 - 08.2022
Job overview
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things
- Kept a high level of cleanliness and sanitation
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
- Upsold high-profit items like appetizers and mixed drinks to boost sales
- Greeted regular customers and maintained relationships with them
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Educated new employees on the restaurant's practices, culture, and procedures
- Created customer and employee loyalty by implementing effective operational strategies
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
Bella Italia
Bartender
01.2019 - 06.2021
Job overview
- Created new signature cocktails to help promote the bar's brand and boost profits
- I'm in charge of ensuring the safety and well-being of all bar patrons
- Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment
- Double-checked ID cards to ensure bar patrons were of legal drinking age
- I'm in charge of taking to-go orders and answering customer calls
- Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins
- Support staff training and job division
- Ensure that customers receive prompt and efficient service
- Worked as a solitary bartender most of the time, with the primary goal of ensuring member satisfaction
- Worked with managers to plan special events and promotions to attract new customers, such as trivia nights
- Upsold menu items to customers in order to increase per-sale revenues and profits
- Helped servers with specialty drink orders by quickly preparing on-demand items
- Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers
- Opened and closed the bar in accordance with management guidelines.
The Hippie Cowboy
Server Manager
10.2014 - 07.2019
Job overview
- Implemented marketing strategies that resulted in a 12% increase in the number of customers
- Observed food preparation, production, and plating for quality control
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
- Entered data into the [Software] system, including payments, account information, and call logs
- Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informingcustomers about new products
- Devised and oversaw menu plans for weekly and special events
- Oversaw grill, stove and oven and cleaned all equipment after every shift
- Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in avariety of areas
- Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Education
Birth Boot Camp
Certified Birth Doula
03.2023
University Overview
St Augustine's Catholic School
High School Diploma
2017
University Overview
Basics - Some college (No degree)
Skills
- Document Control
- Quality Assurance
- Administrative Support
- Clerical Support
- Workflow Analysis
- Data Analysis
- Office Supplies and Inventory
- Customer Satisfaction
- Microsoft Office
- Confidentiality and Data Protection
- Business Needs Analysis
- Document and File Management
- Sales Expertise
- Task Scheduling
Certification
SafeServ Certified: Food HandlerSafeServ Certified: TABCCERTIFICATIONS
Timeline
Engineering Assistant
Insight Consulting LLC
09.2022 - Current
Server
The Break Room Brewing Company
06.2021 - 08.2022
Bartender
Bella Italia
01.2019 - 06.2021
Server Manager
The Hippie Cowboy
10.2014 - 07.2019
Birth Boot Camp
Certified Birth Doula
St Augustine's Catholic School
High School Diploma
SafeServ Certified: Food HandlerSafeServ Certified: TABCCERTIFICATIONS
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