Briuana Willis
Texarkana
Summary
Dynamic Correctional Officer with proven expertise in incident prevention and inmate monitoring at Bowie County Detention. Skilled in maintaining security during high-risk transports and enhancing rehabilitation program participation. Adept at fostering teamwork and training new officers, ensuring a safe environment while achieving operational excellence.
Overview
9
9
years of professional experience
Work History
Call Representative
Ttec (TeleTech) - HealthCare Solutions
100 Congress Avenue Suite 1425 Austin Texas 78701
11.2025 - Current
- Managed high call volumes while maintaining quality service for diverse healthcare inquiries.
- Provided detailed information on healthcare benefits and services to clients.
- Assisted in resolving customer issues by employing problem-solving skills effectively.
- Trained new staff on best practices for customer interactions and system usage.
- Collaborated with team members to improve response times and service delivery processes.
- Implemented feedback mechanisms to enhance customer satisfaction and service efficiency.
- Analyzed call metrics to identify trends and recommend process improvements.
- Fostered a positive team environment through mentorship and support of junior representatives.
Correctional Officer
Bowie County Detention
texarkana, TX
05.2025 - 09.2025
- Assisted with coordination of visitor schedules to ensure smooth visitation processes while maintaining proper security measures.
- Provided guidance and support for inmates participating in rehabilitation programs aimed at reducing recidivism rates.
- Escorted high-risk offenders during transportations while ensuring public safety at all times.
- Conducted orientation and on-the-job training for subordinate officers.
Manifestor
Tyson Foods
Hope, Arkansas
07.2021 - 05.2025
- Created visual concepts to communicate ideas effectively.
- Reviewed competitor activity regularly to identify opportunities for growth or improvement.
- Managed multiple tasks simultaneously while meeting deadlines.
- Utilized social media platforms to increase brand visibility and engagement.
Housekeeper
Hhs Christus St Michael
texarkana, TX
02.2020 - 07.2021
- Followed established safety precautions when mixing chemicals and using equipment.
- Gathered adequate supplies prior to shift start for smooth workflow.
- Moved furniture to carry out deep cleans.
- Cleaned target number of homes weekly to desired standard.
Call Center Representative
Results Companies
Paris, TX
09.2017 - 11.2019
- Met and exceeded assigned goals established by management.
- Navigated multiple computer applications while conversing with customers.
- Delivered accurate organizational information about products, services, and procedures.
- Answered incoming calls, chat messages, and email communications to handle product concerns.
Education
High School -
idabel High School
oklahoma05-2011
Skills
- Incident prevention
- Perimeter control
- Surveillance
- Visitation oversight
- Inmate monitoring
LANGUAGE
english
Conversational
Timeline
Call Representative
Ttec (TeleTech) - HealthCare Solutions
11.2025 - Current
Correctional Officer
Bowie County Detention
05.2025 - 09.2025
Manifestor
Tyson Foods
07.2021 - 05.2025
Housekeeper
Hhs Christus St Michael
02.2020 - 07.2021
Call Center Representative
Results Companies
09.2017 - 11.2019
High School -
idabel High School