Briuna Philon
Silas,AL
Summary
Experienced and proactive professional with 10 + years of demonstrated excellence in time management and problem-solving. Known for reliability and adaptability, with a quick ability to learn and apply new skills. Seeking a remote position to leverage these qualities for driving team success and contributing to organizational growth.
Overview
15
15
years of professional experience
Work History
Dental Assistant/Registered Dental Hygienist
W. Britt Morris DMD
03.2017 - Current
- Educated patients on the importance of oral hygiene and demonstrated oral hygiene techniques
- Answered up to 30 incoming calls and made outbound calls to patients regarding any questions or concerns about dental treatments
- Scheduled appointments for new and existing patients
- Provided customer service to patients regarding insurance policies and coverage as well as experience in medical claims
- Proficient experience in verifying insurance eligibility and benefits for patient’s intake in fast-paced setting, with knowledge of Dental HMO and/or PPO benefits
- Experience in reviewing, understanding, and accurately recording vital documentation in numerous clinical charts while using multiple tabs to update information as needed
- Maintained a positive attitude when answering any questions the patients may have
- Performed other office duties and responsibilities as needed.
Cashier Team Leader
Piggly Wiggly Grocery Store
08.2009 - 03.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Daily assisted 50 or more customers by answering questions and fulfilling requests, not limited to, resolving customer complaints professionally, maintaining a positive attitude.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained, mentored, and developed 20 or more new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Sales Associate
Belk Retail Store
11.2014 - 02.2015
- Provided positive first impressions to existing and new potential customers by greeting them with a smile
- Answered customer questions regarding merchandise sold in store
- Excelled in managing over 50 customers per day
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Dental Hygiene
Alabama Dental Hygiene Program
Birmingham, AL07.2021
Certified Dental Assistant - Dental Assisting
C.A.P. Stone Dental Assisting Program
Birmingham, AL12.2013
High School Diploma -
Choctaw County High School
Butler, AL05.2009
Skills
- Customer Service
- Professionalism
- Medical Terminology
- Problem-solving
- Data Entry Proficiency
- Analytical skills
- Critical Thinking
- Medical Billing & Coding
- Medical Claims
- Medical Records Management
- HIPAA
- Microsoft Office
- Windows 10
- Technical Troubleshooting
- Skillful Listener
- Multi-tasker
Timeline
Dental Assistant/Registered Dental Hygienist
W. Britt Morris DMD
03.2017 - Current
Sales Associate
Belk Retail Store
11.2014 - 02.2015
Cashier Team Leader
Piggly Wiggly Grocery Store
08.2009 - 03.2020
Dental Hygiene
Alabama Dental Hygiene Program
Certified Dental Assistant - Dental Assisting
C.A.P. Stone Dental Assisting Program
High School Diploma -
Choctaw County High School
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