Briunonka Fowler
Atlanta,GA
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
19
19
years of professional experience
Work History
Yard Maintainer
No Snakes Lawn Care
04.2015 - Current
- Mow, edge, and fertilize lawns
- Weed and mulch landscape beds
- Remove dead, damaged, or unwanted trees
Assistant Manager
Cricket Wireless
12.2021 - 05.2024
- Assisting customers with their technical needs as well as assisting them with my diverse skill set which means going above and beyond for their satisfaction
Customer Service Advisor
Ttec
01.2017 - 12.2021
- Assisting customers troubleshoot their devices as well as going above and beyond for their own satisfaction
Warehouse Manager
Duty Free Americas
04.2012 - 09.2017
- Managing inventory: Overseeing the receiving, storing, and delivering of items
- Managing operations: Ensuring effective and safe operations by implementing procedures and policies
Warehouse Associate/Quality Control
Core-Mark International, Inc.
01.2007 - 12.2012
- Receiving and processing: Unloading, receiving, and processing incoming inventory
- Organizing: Maintaining inventory and organizing warehouse space
- Inspecting: Checking products for damage and defects
Cashier/Customer Service
Walmart
05.2006 - 01.2008
- Processing sales transactions and taking payments
- Calculating the cost of products or services
- Calculating and returning change for cash transactions
- Maintaining adequate change denominations and requesting additional change
Education
Associate's degree - Business Management
University of Phoenix
08.2012
Skills
- Assistant Manager Experience
- Store Management Experience
- Retail Management
- Microsoft Word
- POS
- Planograms
- Profit & Loss
- Inventory Control
- Pricing
- Management
- Cash Handling
- Supervising Experience
- Shift Management
- Warehouse Experience
- Customer Service
- Inside sales
- Organizational skills
- Retail sales
- Product demos
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Cricket Wireless
12.2021 - 05.2024
Customer Service Advisor
Ttec
01.2017 - 12.2021
Yard Maintainer
No Snakes Lawn Care
04.2015 - Current
Warehouse Manager
Duty Free Americas
04.2012 - 09.2017
Warehouse Associate/Quality Control
Core-Mark International, Inc.
01.2007 - 12.2012
Cashier/Customer Service
Walmart
05.2006 - 01.2008
Associate's degree - Business Management
University of Phoenix
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