Briyanna-Ashley Forde
Satellite Maintainer And Operator
Fort Drum,NY
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Unit Mail Clerk
US Army
Fort Drum, NY
11.2022 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Labeled packages with clear, correct information to reduce mailing errors.
Armorer
US Army
Fort Drum, NY
10.2022 - Current
- Conducted firing range operations and charted courses of fire, strategically avoiding enemy encroachment and protecting service members where possible.
- Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.
- Managed physical security of weapons, keys, coordinating organization and inventory tracking to maintain consistency.
- Created inspection reports for weapons inspections, reporting to unit weapon custodian with assigned suspense dates to correct discrepancies.
- Tested systems, noting issues and completing preventive maintenance.
Orderly Room Clerk
US Army
Fort Drum, NY
07.2022 - Current
- Facilitated preventive maintenance on equipment in line with company standards.
- Supported in maintaining accurate reporting and recordkeeping updates regarding unit personnel.
- Delivered new employee onboarding.
Satellite Operator and Maintainer
US Army
08.2019 - Current
- Accurately read, understood and carried out written instructions.
- Followed standards and procedures to maintain safe work environment.
- Diagnosed and resolved communication hardware and software issues.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Warehouse Associate
Amazon
Staten Island, NY
10.2018 - 09.2021
- Responsible for the safekeeping and inventory management of large quantities of items
- Ability to adhere to strict timekeeping requirements to ensure the quality and production work meet business needs.
Network Operator Center Engineer
US Army
Camp Arifjan, KU
08.2020 - 08.2021
- Supported global network users with connectivity, VPN, and access issues.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Updated internal customers regarding open tickets and status of resolutions.
Information Management Office (IT Support Engineer)
US Army
Camp Arifjan, KU
08.2020 - 08.2021
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Skilled at working independently and collaboratively in a team environment.
Deicer
Inland / Integrated Deicing Services
Queens, NY
08.2015 - 11.2018
- Ensure that equipment is fully operational before each use as well as complete proper forms for each de/anti-icing event
- Provide safe and effective de/anti-icing to ensure that no contamination remains on each aircraft serviced.
Intern/Technician
Imakr
Brooklyn, NY
10.2017 - 10.2018
- Repair and maintain 20 3D printers to ensure that they are fully operational for customer requests
- Provide 3D CAD design services for customers who want 3D prints made from their ideas
- Provide quality assurance on customer-returned CR-10 series 3D printers.
Education
Computer Engineering Technology
New York City College of Technology, CUNY
Brooklyn, NY 08.2013 - 06.2018
Skills
Operating Systems: Windows (XP, Vista, 7, 8, 10), Linux (Mint and Ubuntu)
Certification
Security+, CompTIA- 2020-2023
Timeline
Unit Mail Clerk
US Army
11.2022 - Current
Armorer
US Army
10.2022 - Current
Orderly Room Clerk
US Army
07.2022 - Current
Network Operator Center Engineer
US Army
08.2020 - 08.2021
Information Management Office (IT Support Engineer)
US Army
08.2020 - 08.2021
Satellite Operator and Maintainer
US Army
08.2019 - Current
Warehouse Associate
Amazon
10.2018 - 09.2021
Intern/Technician
Imakr
10.2017 - 10.2018
Deicer
Inland / Integrated Deicing Services
08.2015 - 11.2018
Computer Engineering Technology
New York City College of Technology, CUNY
08.2013 - 06.2018