Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Briyanna Greene-Jacobs

Newark,DE

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who adapts to changing needs, always prioritizing efficient and empathetic service. Known for reliability and proactive commitment to meeting customer and organizational goals.

Overview

7
years of professional experience

Work History

SkyZone Newark

Events Manager
03.2023 - 08.2024

Job overview

  • Managed opening and closing responsibilities, scheduling, breaks, and lunches
  • Provided immediate on-the-spot feedback to team members
  • Maintained event standards and coordinated pre-event planning
  • Trained and developed event team employees
  • Ensured safety through successful management of the courts
  • Oversaw store maintenance for facility and court maintenance and repair
  • Demonstrated core values for team members and guests
  • Motivated the team and drove company culture within the park
  • Managed cleaning responsibilities and conducted park walks to support the team and interact with guests
  • Resolved guest service issues with discretion and professionalism
  • Ensured team members were knowledgeable about products, programs, and promotions offered
  • Managed inventory and maintained vendor relationships
  • Scheduled team to meet park needs and processed payroll
  • Oversaw in-park marketing efforts to meet company standards
  • Managed events team to deliver exceptional guest experiences from start to finish
  • Developed strategies to drive birthday party bookings and revenue
  • Managed administrative logistics of events planning, event booking, and event promotions.

Wawa

Customer Service Associate
09.2022 - 01.2023

Job overview

  • Assisted customers with inquiries, purchases, and returns
  • Prepared and served food and beverages according to company standards
  • Operated cash registers and handled financial transactions accurately
  • Maintained cleanliness and organization of store premises
  • Collaborated with team members to ensure efficient operations
  • Uphold company policies and procedures to provide exceptional customer service
  • Managed inventory levels and restocked products as needed

Owls Breakfast

Waitress
05.2021 - 05.2022

Job overview

  • Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions, and sharing additional information with restaurant patrons
  • Interacting with customers in a friendly and professional manner
  • Handling customer complaints and resolving issues effectively
  • Maintaining cleanliness and organization in the dining area
  • Collaborating with kitchen staff to ensure timely and accurate order delivery

Walmart

Cashier
03.2018 - 01.2021

Job overview

  • Maintained cleanliness and organization of aisles
  • Collaborated with multiple supervisors and fellow associates
  • Stocked shelves efficiently
  • Provided excellent customer service by answering questions and assisting with check out
  • Demonstrated knowledge of store layout and products to enhance customer experience

Edible Arrangements

Fruit Expert
05.2017 - 11.2017

Job overview

  • Stored fruit in a safe and sanitary manner
  • Familiarized myself with new varieties of fruits
  • Was knowledgeable of the characteristics of specific varieties of fruits
  • Identified and resolved any issues with fruit quality or storage
  • Communicated effectively with team members to ensure proper handling of fruit
  • Maintained inventory of fruit stock and ordered supplies as needed

Education

Temple University
Philadelphia, PA

Some College (No Degree) from Biology, Public Health, American Sign Language

University Overview

  • Majored in Biology and Public Health
  • Minor in American Sign Language
  • Member of Students Against Sexual Assault (SASA)
  • Currently on leave

Pennsylvania Academy Leadership Charter School
Philadelphia, PA

High school
06.2021

University Overview

  • Received Honor Role
  • Perfect Attendance
  • Early Medical Training

Charter School of Wilmington
Wilmington, DE

High School
06.2019

University Overview

  • Perfect Attendance
  • Honor Roll
  • Volunteered as a Refugee Tutor
  • Student Government member

Skills

  • Client relations
  • Effective verbal communication
  • Experienced with digital technologies
  • Prioritization and scheduling skills
  • Dining experience coordination
  • Collaborative leadership approach
  • Experienced in document formatting with Microsoft Word
  • Customer service excellence
  • Supervisory expertise
  • Effective collaboration skills
  • Deadline-oriented project oversight
  • Effective team collaboration
  • Administering interview processes
  • New employee onboarding
  • Workplace morale enhancement
  • Expense tracking
  • Cash management
  • Point-of-sale operations
  • Hospitality management skills
  • Effective shift oversight
  • Experienced trainer
  • Knowledge of food safety regulations
  • Skilled in safe and efficient driving
  • Event debriefing
  • Event registration coordination
  • Event promotion strategies

Languages

English
Native or Bilingual

Timeline

Events Manager
SkyZone Newark
03.2023 - 08.2024
Customer Service Associate
Wawa
09.2022 - 01.2023
Waitress
Owls Breakfast
05.2021 - 05.2022
Cashier
Walmart
03.2018 - 01.2021
Fruit Expert
Edible Arrangements
05.2017 - 11.2017
Pennsylvania Academy Leadership Charter School
High school
Charter School of Wilmington
High School
Temple University
Some College (No Degree) from Biology, Public Health, American Sign Language

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