Briyanni Brooks

• Assist customers by phone and email with beacon registration, ownership transfers, renewals, and account updates while providing professional and courteous customer service.
• Delivered product information and tailored recommendations, increasing customer satisfaction and fostering trust in services.
• Delivered product information and tailored recommendations, enhancing customer satisfaction and trust in services.
• Assisted customers by phone and email with beacon registration, ownership transfers, renewals, and account updates, ensuring professional and courteous customer service.
• Maintain strict confidentiality while handling sensitive customer information in accordance with federal policies, security procedures, and organizational standards.
• Register, update, and maintain emergency beacon records for Emergency Position Indicating Radio Beacons (EPIRBs), Personal Locator Beacons (PLBs), and Emergency Locator Transmitters (ELTs) in the national registration database.
• Produced and verified official registration certificates and confirmation documents for EPIRB, PLB, and ELT owners, ensuring compliance and accuracy before distribution.
• Collaborated with internal teams, supervisors, and government agencies, including U.S. Coast Guard and U.S. Air Force Rescue Coordination Center, to ensure accurate processing and management of registration records.

• Conducted apartment tours for prospective residents, highlighting community amenities to enhance their leasing experience.
• Managed leasing inquiries through phone, email, and in-person interactions, ensuring prompt and professional responses.
• Resolved resident complaints with empathy, professionalism, and effective problem-solving skills.
• Scheduled and followed up on maintenance requests to enhance resident satisfaction and ensure timely resolution.
• Performed market research on competing apartment communities to remain knowledgeable about pricing and promotions.
• Coordinated move-ins, move-outs, and apartment transfers, ensuring seamless transitions and positive resident experiences.
• Collaborated with the property management and maintenance teams to ensure resident satisfaction.

• Addressed patient inquiries, delivering accurate information about services and procedures to facilitate informed decisions.
• Handled patient inquiries and provided information about services and procedures.
• Resolved patient complaints through active listening and customized solutions, significantly improving patient satisfaction.
• Assisted hospital and clinic operations by applying customer service skills and in-depth system knowledge to streamline processes.
• Resolved patient concerns professionally while maintaining empathy and excellent customer service.
• Verified patient identification and ensured all required documentation is complete before appointments.
• Supported hospital and clinic operations using customer service skills and detailed system knowledge.

• Delivered exceptional customer service by assisting customers with product selection, purchases, returns, and general inquiries in a fast-paced retail environment.
• Resolved customer concerns through active listening and problem-solving, enhancing customer satisfaction.
• Guided customers in locating merchandise and resolving inquiries, enhancing overall shopping experience.
• Balanced cash drawers and ensured accurate financial transactions, upholding company cash-handling standards.
• Balanced cash drawers and maintained accurate financial transactions while following company cash-handling procedures.
• Maintained clean and organized sales floor, contributing to a welcoming environment for customers.
• Organized sales floor and ensured cleanliness, creating a welcoming environment for customers.

Pre-Radiography Coursework, In Progress