Briyona Hardy
Nike Factory Store
Newark,NJ
1
Language
7
years of professional experience
Results-oriented individual with experience in supervising teams and training new associates. Known for strong problem-solving skills and attention to detail, contributing to improved operational efficiency and enhanced customer experiences.
Work History
Athlete Sales Associate
3 Years 11 Months- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Executed visual merchandising strategies to effectively highlight featured products.
- Handled customer returns and exchanges according to store policies.
- Greeted customers and assisted in locating items, contributing to improved customer satisfaction and retention.
- Maintained composure during high-pressure situations and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked merchandise to ensure product availability for customers.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Participated in visual merchandising to promote featured products effectively.
- Trained new associates on store procedures and customer interaction techniques.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged product displays to enhance visual appeal to enhance product visibility and customer engagement.
- Accepted constructive criticism from coaches and teammates to improve skills.
Head Cashier Supervisor
3 Years 5 Months- Led cashier team to deliver efficient customer service and ensure accurate transactions.
- Trained new cashiers on company policies and effective register operations.
- Managed cash drawer audits to maintain financial integrity and accountability.
- Addressed customer inquiries and complaints to improve shopping experience.
- Established cash handling procedures to reduce errors and streamline workflow.
- Enforced store policies regarding refunds, exchanges, and returns for customer satisfaction.
- Provided guidance on best practices for handling difficult customers or situations.
- Verified cash amounts in tills to ensure accuracy. for beginning of shift with start money and balanced and reconciled register at end of shift.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Operated cash register and processed customer transactions efficiently.
- Trained new employees on store policies and procedures.
Education
High School Diploma
Skills
Point-of-sale operations
Cash handling
Cash management
Visual presentation
Customer engagement
Customer service
Employee training
Team leadership
Problem solving
Languages
English
Full Professional
Timeline
Athlete Sales Associate
Nike Factory Store
09.2022 - CurrentRead More
Head Cashier Supervisor
Super Fresh
04.2019 - 09.2022Read More
People's Prep Charter School
High School Diploma
Read More