Marcel Wright

• Greeted Burlington shoppers and delivered friendly customer service on sales floor.
• Assisted customers with product selection, sizing, and fitting room needs.
• Processed purchases, returns, and exchanges using register systems.
• Restocked merchandise and organized clothing racks and display tables.
• Recovered sales floor and maintained a clean, orderly department presentation.
• Checked price tags, signage, and markdown labels for Burlington merchandise.
• Supported inventory counts and located items using store handheld devices.
• Resolved customer questions and directed shoppers to products throughout the store.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Assisted customers with finding the right product for their needs.
• Helped customers by answering questions and locating merchandise.
• Greeted customers upon entering the store and provided assistance.
• Handled customer complaints in a professional manner.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Completed transactions in an efficient manner while providing excellent customer service.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Demonstrated knowledge of store products and services.
• Restocked shelves, racks and bins with latest (add the) merchandise and changed signage to promote special items.
• Provided product information and answered customer questions.
• Organized displays to attract customers and promote sales.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Created price tags and merchandise signs for new items.
• Used product knowledge to suggest items to match client needs.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Offered suggestions for additional items that may be of interest to customers.
• Tracked inventory levels throughout the day and restocked items as needed.
• Kept informed about new products arriving at the store on a regular basis.
• Promoted special offers and discounts to encourage additional purchases.
• Assessed customer product needs and interests in order to best recommend suitable items.
• Operated point-of-sale systems accurately to process payments from customers.
• Assisted with conducting merchandise stock counts and reporting discrepancies to supervisor.
• Inspected purchased items for defects before handing them over to customers.
• Addressed customer questions and concerns regarding products and services.
• Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
• Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
• Collaborated with team members to achieve sales targets and contribute to a positive work environment.
• Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
• Cross-sold products and services to increase average transaction value.
• Assisted in training new employees on proper use of equipment and safety protocols.
• Demonstrated product features to customers.
• Greeted and assisted customers with product selection, offering personalized shopping advice.
• Maintained thorough knowledge of store merchandise, current sales, and promotions.
• Assisted in the preparation and execution of physical inventory counts.
• Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Answered store and merchandise questions and led customers to wanted items.
• Recommended, selected and located merchandise based on customer desires.
• Organized and packaged merchandise for customer purchases or rentals for purchase or rental.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.

• Assisted customers with product selection, sizing, and fitting room needs.
• Greeted Burlington shoppers and delivered friendly customer service on the sales floor.

Processed purchases, returns,Bulk,freight.