Customer-focused Retail Associate experienced in delivering exceptional service and driving sales growth. Achieved strong customer loyalty by effectively matching products to individual needs and preferences through active listening and personalized recommendations. Committed to optimizing store performance and enhancing the shopping experience via strategic product placement and proactive customer engagement.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Burlington Coat Factory Distribution Center
MURRIETA
08.2025 - Current
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Guided customers in locating merchandise, enhancing their shopping experience.
Assisted customers with finding the right product for their needs.
Addressed customer inquiries and resolved issues promptly and courteously.
Responded to customer inquiries and efficiently located merchandise to meet their needs.
Handled customer complaints in a professional manner.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Processed customer transactions accurately at the checkout counter.
Calculated pricing, applied discounts, and collected payments to process transactions.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Organized and maintained sales floor displays for optimal presentation.
Restocked inventory shelves with new merchandise daily.
Monitored inventory levels and restocked items to ensure availability and support sales.
Collaborated with team members to ensure efficient store operations.
Store Manager
Thirstea
Temecula
11.2023 - 07.2025
Managed daily operations, enhancing store functionality and customer experience.
Trained and developed staff, improving customer service quality and satisfaction.
Oversaw inventory management, ensuring optimal stock levels and organized displays.
Implemented merchandising strategies to enhance product visibility and appeal.
Handled customer inquiries and resolved issues to ensure satisfaction.
Coordinated staff schedules to optimize coverage during peak hours.
Retail Sales Associate
Home Depot
MURRIETA
08.2014 - 05.2023
Processed customer transactions accurately at the checkout counter.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Assisted customers in locating merchandise throughout the store.
Collaborated with team members to ensure efficient store operations.
Restocked inventory shelves with new merchandise daily.
Provided support during inventory counts and stock replenishment.
Maintained cleanliness and organization within the sales area consistently.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.