Keyfa Wallace
Fort Lauderdale,FL
Summary
Customer-focused Retail Professional with expertise in operations and sales support. Delivered exceptional service by providing product information and addressing inquiries, enhancing the shopping experience. Managed merchandise displays and inventory restocking to optimize store presentation. Processed transactions efficiently at point-of-sale systems in compliance with company policies.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Bj's Wholesale Club
Fort Lauderdale, FL
07.2019 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed purchases at POS registers and handled cash, card, and coupon payments.
- Operated point-of-sale systems accurately to process payments from customers.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled customer complaints in a professional manner.
- Addressed customer questions and concerns regarding products and services.
- Inspected purchased items for defects before handing them over to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Organized sales floor to support BJ's Wholesale Club merchandising standards.
- Supported promotional signage and seasonal product setups across departments.
- Organized displays to attract customers and promote sales.
- Stocked merchandise from receiving areas onto sales floor shelves and displays.
- Restocked shelves, racks and bins with the latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Monitored inventory levels throughout the store to ensure product availability and restocked items regularly.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted with conducting merchandise stock counts and reporting discrepancies to supervisor.
- Maintained clean work areas and followed safety procedures during daily operations.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept informed about new products arriving at the store on a regular basis.
- Created price tags and merchandise signs for new items.
- Offered suggestions for additional items that may be of interest to customers.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Addressed customer questions and concerns regarding products and services.
- Inspected purchased items for defects before handing them over to customers.
Education
Lauderhill High School
Lauderhill , FLSkills
- Point of sale
- Point of sale transactions
- Cash handling
- Inventory tracking
- Inventory audits
- Stock replenishment
- Order processing
- Retail operations
- Product merchandising
- Merchandise displays
- Display organization
- Visual display arrangement
- Department reset
- Barcode scanning
- Sales floor support
- Customer assistance
- Customer service
- Customer engagement
- Customer follow-ups
- Product recommendations
- Sales suggestions
- Effective communication
- Interpersonal communication
- Attention to detail
- Problem solving
- Conflict resolution
- Complaint management
- Loss prevention
- Regulatory compliance
- Policy and procedure adherence
- Flexible schedule
- Teamwork and collaboration
- Teamwork and collaboration
Timeline
Retail Sales Associate
Bj's Wholesale Club
07.2019 - Current
Lauderhill High School