Briyonna Dupont

• Worked with team members to improve process integration and flow.
• Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.
• Scheduled shipments to customer warehouses via in-house tracking system.
• Logged, processed and followed up on merchandise authorization shipments in databases.
• Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
• Organized and maintained order documentation.
• Processed sales orders and completed bookkeeping, purchasing, tracking and credit application tasks.
• Answered questions and fulfilled requests with friendly and knowledgeable service.
• Entered patient insurance, demographic and health information into software and confirmed records.
• Set up patient charts and documented information in various company software.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Pulled patient records and transferred information to appropriate parties.
• Assigned patients to diagnosis-related groups using appropriate computer software.
• Proofread documents carefully to check accuracy and completeness of all paperwork.
• Handled incoming calls and directed callers to appropriate department or employee.

-Gathered histories, vitals, and current complaints through patient interviews.

-Gathered information about the client's medical history, including medications, symptoms, and allergies.

-Assisted physicians with patient follow-up.

-Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.

-Explained procedures to them to reduce patient anxiety and increase cooperation.

-Gathered all relevant information and calculations to assist the physician in interpreting the results.

-Greeted patients and inquired about their well-being since their last visit.

-Documented vital signs and medical history for patients.

-Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.

-Assisted with duties such as setting up and operating specialized medical equipment and apparatus for diagnostic and technical treatment

procedures.

Patients were ambulated, turned, and positioned by me.

Gathered and documented medical data from patients, such as blood pressure and weight

• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Prepared treatment rooms for patient examinations.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Organized charts, documents and supplies to maintain team productivity.

• Upsold products to policyholders and potential new clients.
• Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
• Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
• Pursued professional development through insurance workshops, course and webinars.
• Received 3 achievements awards after implementing high stats to increase business opportunities.
• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
• Provided quick turnaround time when customers called with questions, usually within a few minutes.
• Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
• Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
• Liaised with HR management to devise and update policies based on changing industry and social trends.
• Provided insight regarding job duties to optimize productivity.
• Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.