Briza Duran
Wimauma,FL
Summary
Hostess, waitress and cashier with experience in fast-paced restaurant environments, demonstrating strong customer service and conflict resolution skills. Proven ability to manage cash, organize tasks, and ensure smooth operations through effective system creation for seating arrangements. Adept at handling pressure and improving time management, aiming to leverage these capabilities in a dynamic new role.
Overview
3
3
years of professional experience
Work History
Teller
Wells Fargo
1770 N 50th Street Tampa
04.2024 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Waitress
Plaza Mexico
Sun City, United States
08.2023 - 10.2023
- As a waitress I learned how to deal with cash and take care of it and how to deal with confused and irritated customers
- I also loved how fast paced this job was because I like to constantly be on my feet doing stuff
- This job also helped me learned how to deal with being rushed and how handle being under pressure, not only that but it also helped me better my time management
Hostess
Mi Casa Mexican Restaurant
Riverview, United States
11.2022 - 07.2023
- As a hostess I was in charge of greeting guests, checking them in, packing and bringing out their order and cash them out
- I was also in charge of equally sitting the waiters down and making sure they had the same amount of guests but as I got to know each of them I created a system that helped me sit different waiters at different times so that things would run smoothly
- Working at this restaurant helped me improve my customer service skills as well as my conflict resolution skills since I had to deal with unsatisfied customers daily and had to learn how to de escalate intense situations
Cashier
Walmart
Wimauma, FL, United States
05.2022 - 11.2022
- I was a cashier so I was in charge of helping customers ring up their items, organize all the go backs and re shelf them, and I was also in charge of all the money in my till for the entirety of my shift
- At times I also had to greet guests as they came in and help in the customer service area which helped me gain and improve my customer service
Education
high school diploma -
Sumner high school
Riverview05.2023
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Friendly
- Relationship building and management
- Patience and empathy
Personal Information
- Age: 18
- Nationality: American
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
Wells Fargo
04.2024 - Current
Waitress
Plaza Mexico
08.2023 - 10.2023
Hostess
Mi Casa Mexican Restaurant
11.2022 - 07.2023
Cashier
Walmart
05.2022 - 11.2022
high school diploma -
Sumner high school