Broc Heckathorn
Culver,OR
Summary
Dynamic Transportation Security Officer with a proven track record at DHS-TSA, excelling in behavioral observations and security risk assessment. Adept at fostering customer relations and achieving sales conversion in automotive sales. Known for integrity and stress tolerance, effectively engaging with diverse individuals to ensure safety and satisfaction.
Overview
3
3
years of professional experience
Work History
Transportation Security Officer
DHS-TSA
05.2023 - Current
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Car Salesman
Approved Auto
03.2022 - 02.2023
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prepared purchased vehicles and completed final delivery checks.
- Completed registration paperwork and sales documentation.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Culver Highschool
Culver, OR05-2021
Skills
- Behavioral observations
- Security risk assessment
- Customer relations skills
- Team development
- Integrity and honesty
- Stress tolerance
- Pre-owned vehicles
- Test drives
- Lead follow up
- Appointment scheduling
- Goal setting
- Sales conversion
Timeline
Transportation Security Officer
DHS-TSA
05.2023 - Current
Car Salesman
Approved Auto
03.2022 - 02.2023
High School Diploma -
Culver Highschool
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