Broc Miller
Oshkosh,WI
Summary
Experienced operations and crew leader with a strong background in scheduling, process improvement, inventory management, and customer relationship management. Known for coordinating teams, solving problems quickly, and keeping day-to-day operations running smoothly.
Overview
15
15
years of professional experience
Work History
Crew Lead (Foreman)
City of Fondulac Water Works
Fond du Lac, Wisconsin
01.2026 - Current
- Led water utility crew work for City of Fondulac Water Works field operations
- Directed crew members during water main repairs and shutoff procedures
- Coordinated excavation support with operators and technicians to ensure safe and efficient operations
- Trained new crew members on tools and procedures to enhance jobsite readiness and safety
- Inspected valves, hydrants, and service lines for routine maintenance needs
- Communicated with residents and city staff about water service interruptions
- Responded promptly to customer inquiries or complaints in a professional manner.
- Delegated tasks to team members, optimizing workflow and enhancing team collaboration. to team members to optimize group productivity.
Small Business Owner
BMK Industries
Oshkosh, Wisconsin
01.2024 - Current
- Oversaw daily operations of a small business, managing customer service and financial processes.
- Developed targeted marketing campaigns to engage specific customer segments.
- Established pricing structures based on market analytics and identified trends.
- Prepared quotes, invoices, and repair documentation for client work.
- Maintained shop inventory and organized parts storage areas.
- Inspected equipment for leaks, wear, and safety concerns.
- Built customer relationships through clear communication and reliable service.
Sales Professional
Quality Truck Care Center
Oshkosh, Wisconsin
07.2024 - 01.2026
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Negotiated pricing contracts with clients for optimal profitability.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Resolved customer complaints promptly and professionally.
- Resolved customer questions about pricing, delivery, and order status
- Greeted walk-in customers and identified repair and maintenance needs
- Coordinated with service advisors on repair schedules and product availability
- Participated in training sessions on new products or trends in the industry.
Heavy Haul Driver/Heavy Haul Dispatcher
Soper Companies
Oshkosh, Wisconsin
01.2021 - 07.2024
- Planned routes with permit rules, bridge limits, and escort requirements.
- Checked driver credentials before assigning routes to ensure compliance with safety regulations.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Coordinated supply and equipment orders to ensure timely distribution for personnel.
- Developed schedules, implemented policies, and collaborated with managers to streamline operational procedures and clarify objectives.
- Mentored junior team members and managed employee relationships.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
Small Business Owner
Black Wolf Hydraulics
Oshkosh, Wisconsin
07.2019 - 01.2021
- Oversaw daily operations of small business, integrating customer service and financial management for streamlined processes.
- Managed daily operations for Black Wolf Hydraulics service shop, ensuring efficient service delivery and customer satisfaction.
- Developed business plans and strategies to expand market reach and enhance revenue for small business.
- Developed business plans and strategies to grow small businesses.
- Maintained shop inventory and organized parts storage areas.
- Inspected equipment for leaks, wear, and safety concerns.
- Captured high-quality photographs of products for online listing. for sale and posted pictures online to increase visibility and showcase current product availability.
- Established partnerships with other businesses in related industries for mutual benefit.
Heavy Haul Driver/Heavy Equipment Operator
Michels Corporations
Brownsville, Wisconsin
05.2011 - 07.2019
- Operated heavy haul tractors safely through tight jobsite access and road conditions
- Transported oversized loads across Michels project sites and regional routes
- Secured permits, developed route plans, and coordinated escorts for oversized moves to ensure compliance and safety
- Conducted thorough load checks, safety reviews, and equipment walkarounds before each trip to ensure transport stability and safety
- Maintained driving logs, trip records, and shipment paperwork for Michels operations
- Supported rigging crews with loading, unloading, and placement of heavy equipment
- Regularly monitored vehicle performance to identify maintenance needs and ensure safety. and inspected equipment such as tires, lights, brakes, cold storage systems and other working parts to ensure safe operation.
Education
High School Diploma -
Oshkosh West High School
Oshkosh, WI05-2009
Skills
- Crew leadership
- Dispatch coordination
- Operations scheduling
- Safety compliance
- Process improvement
- Inventory management
- Team leadership
- Team collaboration
- Client communication
- Attention to detail
Timeline
Crew Lead (Foreman)
City of Fondulac Water Works
01.2026 - Current
Sales Professional
Quality Truck Care Center
07.2024 - 01.2026
Small Business Owner
BMK Industries
01.2024 - Current
Heavy Haul Driver/Heavy Haul Dispatcher
Soper Companies
01.2021 - 07.2024
Small Business Owner
Black Wolf Hydraulics
07.2019 - 01.2021
Heavy Haul Driver/Heavy Equipment Operator
Michels Corporations
05.2011 - 07.2019
High School Diploma -
Oshkosh West High School