Brock Billips
Henrico,VA
Summary
Energetic individual with a background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee/Certified Trainer
Chic-fil-A
White Oak Village, VA
01.2023 - Current
- Aided training new employees
- An advanced employee in the ranks will lead the kitchen staff on the night shift that closes the restaurant.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Followed national, state, and local safety, health and sanitation guidelines to protect guests.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
Backline Cook/Table
McDonald's
Quinton, VA
07.2022 - 10.2022
- Time management
- Organized kitchen storage areas to maximize efficiency during peak hours.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace, and washing utensils and glassware.
- Communicated effectively with front-of-house staff regarding order status updates.
Snack Bar Attendant
Anirav Pool
Varina, VA
06.2021 - 09.2021
- Money management
- Conducted opening, closing duties such as setting up, breaking down workstations, sanitizing surfaces, replenishing condiments.
- Maintained the cleanliness of the snack bar area and ensured all areas were stocked with supplies.
- Managed concession stand public gatherings, including concerts and sports events.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
Certificate of Technical Studies - Dual Enrollment Fitness, Welding
Rappahannock Community College
West Piont, Va06-2024
High School Diploma -
West Point High School
West Point, VirginiaSkills
- Google Suite
- Microsoft Office
- Mechanical Skills
- Welding
- Foreign language skills
- Positive demeanor
- New staff training
- Health and Safety
- Time management
- Food safety knowledge
- Strong work ethic
- Team collaboration
- Team player attitude
- First aid training
- Multitasking and organization
- Punctuality and reliability
- Attention to detail
- Customer service
- Conflict resolution
- Clear communication
- Basic math
Languages
- Spanish, intermediate
- English, fluent
Awardsextracurriculars
Active member of a car club
Affiliations
rebuilding cars, Mustang Club of Central VA.,
Accomplishments
- Superintendent Honor Roll 4 years
- One year Welding
Certification
- Three Certifications in Welding
Languages
Spanish
Limited
References
References available upon request.
Timeline
Front of House Employee/Certified Trainer
Chic-fil-A
01.2023 - Current
Backline Cook/Table
McDonald's
07.2022 - 10.2022
Snack Bar Attendant
Anirav Pool
06.2021 - 09.2021
Certificate of Technical Studies - Dual Enrollment Fitness, Welding
Rappahannock Community College
High School Diploma -
West Point High School
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