Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
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Alexandria Steinmetz

Evans,CO

Summary

Results-oriented professional with over a decade of experience in restaurant management, sales development, and customer experience. Proven track record of driving revenue growth and exceeding targets through strategic planning and effective team leadership. Skilled in identifying opportunities for process improvement and implementing innovative solutions to enhance operational efficiency. Adept at fostering strong relationships with customers, ensuring exceptional service delivery, and consistently exceeding expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front of House Manager

Ridgehill Tavern
01.2023 - Current
  • Cash management
  • Bar inventory and order
  • Server, host, and kitchen team management
  • Skilled in training in all departments
  • Assisted in hiring and team development
  • Drove sales with pitches, upselling and product knowledge
  • Wrote and continually change bar menu to match price changes and specials pairings

Property Manager/ Dispatch Manager

1st Avenue storage/ The Box Portable Storage
02.2020 - 06.2023
  • Oversaw yard maintenance and scheduled various services including landscaping and pest control
  • Managed dispatch and scheduling for portable units, maintaining client relationships
  • Provided exceptional customer service, achieving many satisfaction ratings
  • Exceeded annual occupancy target by 80%
  • Authored personalized 'Move In/ Move Out' guides for residents
  • Responsible for records management and financial tasks such as invoicing and payments
  • Conducted hiring, training, and created training manuals
  • Managed social media platforms and served as personal secretary to the company owner

Assistant Manager

Sonic Drive-in's
04.2016 - 05.2019
  • Trained staff in food preparation, sanitation, and safety procedures
  • Managed financial activities including cash handling and payroll
  • Oversaw kitchen and dining area cleanliness and resolved customer complaints
  • Controlled inventory and scheduled staff hours

Sales Representative/ Retention Representative

Dish Network
11.2017 - 07.2018
  • Answer customers' questions about products, prices, availability, or credit terms
  • Quote prices, credit terms, or other bid specifications
  • Emphasize product features based on analyses of customers' needs and on the technical knowledge of product capabilities and limitations
  • Negotiate prices or terms of sales or service agreements
  • Select the correct products or assist customers in making product selections based on customers' needs, specifications, and applicable regulations

Head Clerk

Safeway
06.2014 - 04.2016
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to a specified level
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Assign employees to specific duties
  • Enforce safety, health, and security rules
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
  • Operate computers programmed with accounting software to record, store, and analyze information
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
  • Receive, record, and bank cash, checks, and vouchers

Education

Associate's degree - Sociology

Aims Community College
Greeley, CO

High School Diploma -

Kenmore High School
Akron, OH
06.2012

Skills

  • Customer Service
  • Order Entry
  • Databases
  • Problem-solving
  • Team Work
  • Reliability
  • Property Management
  • Flexibility
  • Accounting Software
  • Accounts Payable
  • Accounts Receivable
  • Google Suite
  • Google Docs
  • Microsoft Office
  • Team management
  • Leadership
  • Schedule management
  • Office Management
  • Human resources
  • Inside sales
  • Computer literacy
  • Computer skills
  • Food production
  • Restaurant experience
  • Records management
  • Sales
  • Cash handling
  • Supervising experience
  • Conflict management
  • Cash register
  • Guest relations
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel
  • Management
  • Account management
  • Administrative experience
  • Stocking
  • Communication skills
  • Retail management

Certification

  • Food Handler Certification, ServSafe
  • Driver's License, State

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Recruiting, Proficient, 07/01/21
  • Customer focus & orientation, Proficient, 07/01/21
  • Work style: Reliability, Proficient, 12/01/21

Timeline

Front of House Manager

Ridgehill Tavern
01.2023 - Current

Property Manager/ Dispatch Manager

1st Avenue storage/ The Box Portable Storage
02.2020 - 06.2023

Sales Representative/ Retention Representative

Dish Network
11.2017 - 07.2018

Assistant Manager

Sonic Drive-in's
04.2016 - 05.2019

Head Clerk

Safeway
06.2014 - 04.2016

Associate's degree - Sociology

Aims Community College

High School Diploma -

Kenmore High School

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Alexandria Steinmetz